About
I am a customer service and operations professional with over four years of experience across service, data management, sales, and lounge management roles. Most recently at Global Lounge Network OP DOM, I have been managing daily operations and staff development since August 2024.
My work spans customer service, payroll processing, sales record management, and operational strategy implementation. I have used Microsoft suite and electronic filing systems extensively, handled payment processing and invoicing, and ensured compliance with licensing and labor laws while overseeing staff performance and budgeting.
What I'm looking for
I am highly organized, detail-oriented, and comfortable working independently in a remote environment. I am confident using digital tools to manage schedules, maintain accurate records, communicate professionally, and ensure tasks are completed on time. As a team leader and problem solver, I take pride in being dependable, adaptable, and committed to delivering high-quality work while supporting both my colleagues and clients.
Experience
Lounge Manager
Global Lounge Network OP DOM
Aug 2024 – Aug 2026
Oversee the daily operations of the Lounge. Maintain Lounge Budget.
Responsible for the recruitment, selection, training and development of staff. Oversee staff performance in operations and customer service.
Ensure compliance with local licensing regulations. Establish improvements and implementation of operational strategies.
Responsible for administrative matters, including new hire documentation and proper reporting of accounting. Ensure compliance with labor laws. Take initiative to identify areas for improvement and participate in continual improvement activities. Achieve company’s quality objectives and targets.
Operations ManagementBudgetingStaff Training
Sales Representative/ Cashier
D-Treads Tyres Inc.
Jan 2023 – Aug 2024
Process sales and maintain records of sales.
Preparing estimates and invoices.
Arranging delivery of goods and services.
Undertake inventory of stock and request new stock.
Sales ProcessingInventory ManagementInvoicing
Data Input/ Payroll Clerk
Destine Construction Ltd
Oct 2020 – Feb 2023
Created and maintained company records and used software to review and monitor data, Demonstrated confidentiality in dealing with information to comply with privacy laws.
Processed payments to employees on a fortnightly basis.
Prepare invoices, estimates and write up for clients.
Data ManagementPayroll ProcessingInvoicing
Customer Service Agent
Clear Harbor
Aug 2022 – Oct 2022
Remained calm and professional in stressful circumstances.
Assisted in making payments and establishing payment plans.
Answered inbound calls, chats and emails.
Made outbound calls to obtain information.
Customer ServicePayment ProcessingCommunication
Education
Academix School of Learning
Associates Degree · Information and Communication Technology
2020 – 2022
St. Johns Academy
Highschool Diploma
2016 – 2020
Skills
Critical ThinkingComputer LiteracyOrganizedProblem solvingDecision makingObtaining InformationManual DexterityCalendar ManagementElectronic FilingMicrosoft suiteData verification
Languages
English (Full professional proficiency)
