SUPPORT ENGINEER & TECHNICAL OPERATIONS PROFESSIONAL
Seattle, United States
#OpenToWorkSupport Engineer and Technical Operations professional with experience across technical support, systems troubleshooting, operations coordination, event production, and customer-facing leadership roles. Known for a calm, analytical approach to problem-solving, strong communication skills, and disciplined execution under pressure. Brings hands-on experience supporting Windows and macOS environments, troubleshooting network and connectivity issues, analyzing logs, resolving incidents, and documenting technical processes with clarity and precision. Combines structured technical reasoning with strong operational awareness, reliability, and professionalism. Recognized for punctuality, integrity, consistency, and long-term ownership across both technical and client-facing environments.
DoorDash
Maintained a 100% customer satisfaction rating through professionalism and clear communication. Achieved exceptionally high acceptance and completion rates. Executed route planning and time optimization strategies to maximize efficiency and delivery quality.
Seattle, WA
Produced and coordinated events hosting 200+ attendees. Managed logistics, scheduling, vendor coordination, promotional planning, and event execution. Oversaw flyer design, marketing coordination, lineup scheduling, and gallery installations with local artists. Developed cohesive thematic concepts that improved engagement and attendee experience.
Independent / Contract / In-House Support
Diagnosed and resolved operating system, application, and hardware-related issues across multiple environments. Troubleshot DNS, connectivity, and local network configuration problems. Used logs, monitoring signals, and system indicators to identify failures and recurring performance issues. Applied command-line diagnostic tools for system inspection and troubleshooting. Prioritized incidents based on severity, operational impact, and urgency. Documented resolutions and recurring patterns to reduce repeat incidents and improve efficiency.
Oakley
Coordinated staff workflow and day-to-day floor operations. Delivered polished, brand-aligned customer experiences. Assisted with visual merchandising, inventory oversight, and operational support.
