About
Customer-focused support professional with 9+ years of experience in customer service, client support, sales support, order coordination, and relationship management across fast-paced remote environments. Experienced in supporting customers through phone, email, live chat, and other communication channels, resolving inquiries and complaints, managing escalations, processing orders and follow-ups, and coordinating with internal teams to ensure timely issue resolution.
Proficient in CRM and customer support platforms, including Housecall Pro, Salesforce, HubSpot, Zendesk, Zoho CRM, Intercom, and GoHighLevel, with additional experience using RingCentral, Google Workspace, Microsoft Office, Slack, and other remote-work tools. Recognized for clear communication, empathy, problem-solving, attention to detail, proactive follow-up, and the ability to maintain positive customer relationships while meeting service and performance standards.
What I'm looking for
I'm seeking a full-time remote Customer Support or Client Success role where I can bring my experience with support platforms like Zendesk, Intercom, and HubSpot to help teams deliver exceptional service. I value companies that trust their people, encourage proactive problem-solving, and see support as a key part of growth. I'm comfortable with sales support elements too, but my core strength is building strong customer relationships. Most importantly, I adapt quickly to new tools and am always
Experience
Customer Support Specialist (Sales Administration)
Chill Hub Mechanical LLC
Jun 2025 – Aug 2026
● Served as the primary point of contact for clients in the HVAC and home/commercial appliance sector, handling inbound calls and identifying customer service needs
● Scheduled service appointments and coordinated with field technicians to ensure timely resolution of client issues
● Acted as an intermediary between customers and the company, ensuring clear, professional, and empathetic communication at all times
● Observed and upsold maintenance service plans to clients based on their unique needs and requirements, increasing customer retention and revenue
● Prepared and sent invoices to customers after service completion and followed up on missing or outstanding invoices to ensure accurate billing
● Demonstrated strong problem-solving skills when handling complaints, urgent issues, and escalated customer requests
● Maintained accurate records of customer interactions and service history in the company's internal system
● Collaborated with the operations team to improve service delivery and customer satisfaction
Customer ServiceIssue ResolutionBilling Follow-Up
Customer Service Representative (Sales Support)
Bethelmendels Group
Jun 2023 – Apr 2025
● Supported the sales team with quotes, order updates, and client follow-ups to ensure smooth transactions
● Maintained accurate CRM records and coordinated between departments for quick issue resolution
● Improved SLA compliance to 98% and reduced customer escalations by 15% through proactive communication
● Introduced a follow-up routine that boosted repeat customer transactions by 25%
● Identified upselling opportunities and flagged potential leads for the sales team
● Developed and implemented customer service best practices to improve team efficiency
CRM ManagementSales SupportCustomer Retention
Customer Service Specialist
Noja Inventory App
Sep 2021 – Apr 2023
● Managed live chat and email support, assisting customers with product and account inquiries
● Handled post-sale follow-ups and flagged potential upsell leads for the sales team
● Reduced ticket resolution time by 20% through effective response templates and prioritization
● Maintained daily CRM entries with 100% accuracy, supporting smooth sales handovers
● Analyzed customer feedback and suggested improvements to enhance service quality
Live Chat SupportCRM ManagementTicket Management
Customer Service Representative
Cadbury Plc
Apr 2015 – Aug 2021
● Responded to customer inquiries via phone, email, and chat while maintaining professionalism and empathy
● Worked closely with sales and logistics teams to resolve delivery and billing issues quickly
● Strengthened customer retention by 30% through consistent follow-ups and after-sales care
● Supported upsell campaigns that increased per-customer revenue by 15%
● Maintained high customer satisfaction scores through effective communication and problem resolution
Customer SupportIssue ResolutionCustomer Retention
Education
Benue State University Makurdi, Nigeria
B.Sc. · Business Administration & Management
Benue State University
BSc · Business Administration & Management
2014 – 2018
Certifications
Practical Sales Techniques
Udemy
Project Management
Dataville Research LLC
Executive Virtual Assistant
GetBundi by Dobali
Skills
Time managementInbound & outbound callsTeam collaborationComplaint &escalation MgtRemote work & self MgtClient communication .Proactive follow-upTicket ManagementConflict ResolutionProblem solvingRecord keepingData entryUpselling & cross-sellingBilling & InvoicingAppointment schedulingOrder processingPhone , Email & livechatCustomer Service
Languages
English (Native or bilingual proficiency)
