About
Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Capable of facilitating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
▪ Manages time and prioritizes duties in fast-paced, multi-task environments.
▪ Fully capable of organizing large number of records and documents.
▪ Builds trust and respect by consistently meeting and exceeding expectations.
▪ Microsoft / MS Word and MS PowerPoint.
What I'm looking for
I'm looking for customer service rep
Experience
Spc, Telehealth/3rd key holder
Visionworks-Bowie, MD
Aug 2021 – May 2026
▪ Handle patient care and a virtual eye examination procedures.
▪ Update patient demographics and medical histories.
▪ Assist patients with frame selection and educate patients on the care and maintenance of lenses.
▪ Explain the testing process to patients and accompany patents to examination room.
▪ Maintain records and inventory levels and take notes during examinations.
▪ Perform minor repairs on broken or damaged glasses.
TelehealthPatient CareInventory Management
Optometric Technician
America’s Best Contacts &Eyeglasses - Forestville, MD
Jan 2020 – Aug 2021
▪ Handle patient care and eye examination procedures.
▪ Update patient demographics and medical histories.
▪ Assist patients with frame selection and educate patients on the care and maintenance of lenses.
▪ Explain the testing process to patients and accompany patents to examination room.
▪ Maintain records and inventory levels and take notes during examinations.
▪ Perform minor repairs on broken or damaged glasses.
Patient CareEye ExaminationInventory Management
Cashier / Customer Service
McDonald’s - Laurel, MD
Oct 2018 – Nov 2018
▪ Operated cash register, accepted payments, and maintained the overall appearance and cleanliness in the restaurant.
▪ Worked as part of a team and interacted with diverse customers and staff members.
▪ Followed all policies as they related to customer confidentiality and kept supplies stocked.
Cash RegisterCustomer ServiceInventory Management
Package Handler
United Parcel Service (UPS) - Laurel, MD
Nov 2016 – May 2018
▪ Accurately read labels, verified numbers, and completed tasks in the required time limits with high levels of accuracy.
▪ Documented product, packaging, and order information on specified forms and records.
▪ Examined and inspected containers, materials, and products to ensure that packing specifications were met.
▪ Loaded materials and products into package processing equipment and removed defective or damaged products.
Label ReadingProduct InspectionPackaging
Full Time Homemaker
Full Time Homemaker
▪ Remained self-directed and motivated, came prepared for class. and completed assignments on time.
▪ Ensured household duties were completed in a timely manner.
▪ Developed, managed, and maintained a budget effectively and coordinated medical care, meals, and social activities.
Budget ManagementMedical Care CoordinationTime Management
Education
Ultimate Medical Academy
Associate of Science Degree · Health Sciences - Medical Administrative Assistant
2019
Skills
Greenway Prime Suite EHRMedical Laws & EthicsPatient RegistrationPatient ProcessingMedical TerminologyClaims Appeal ProcessBilling CycleCMS1500 Claim FormPPOHMOMedicaidMedicareThird PartyCPTICDBasic CodingMS PowerPointMS WordMicrosoft
Languages
English (Full professional proficiency)
