About
Operations and business support professional with 15+ years of experience supporting executive priorities, special projects, reporting, business reviews, and cross-functional work across insurance, financial services, real estate, and senior living organizations. Experienced in project execution, executive communications, operational reporting, stakeholder alignment, and creating structure in fast-moving environments with sound judgment, organization, and follow-through.
Core Capabilities:
Executive Operations | Special Projects | Business Operations | Stakeholder Management & Accountability | Operating Cadence | Project Governance & Execution | Operational Planning | Process Improvement | Executive Reporting & Dashboards | Technology Adoption | Systems Implementation | Business Support | Business Reviews | Prioritization | Decision-Support Materials | Confidentiality | Cross-Functional Coordination | Change Coordination | Initiative Management
What I'm looking for
I’m looking for roles in Executive Operations, Special Projects, Strategic Initiatives, Planning & Operations, Business Operations, Transformation, or Program Coordination. I’m especially interested in a midsize or growing organization where I can create scalable processes, improve reporting, build clear documentation, and help teams use data to make better decisions and operate more efficiently.
Experience
Executive Operations & Project Advisor
Aponte Echeverri Solutions LLC
Jan 2025 – Present
Support executive priorities through operational planning, project execution, and stakeholder accountability.
• Guide process improvements across reporting, workflow design, and leadership operating cadence.
• Support special projects that improve accountability, visibility, and execution across priorities.
• Prepare executive updates and organize timelines, communications, priorities, and next steps.
Process ImprovementsCross-Functional LeaderProject ExecutionProgram CoordinationStakeholder Management
Business Operations & Reporting Lead
Provisio
Mar 2025 – Aug 2025
Built reporting structure and business review support for ownership, operations, and executive decision-making.
• Built centralized reporting and governance framework replacing fragmented processes, improving bank compliance, Capital Expenditure (CapEx) visibility, and executive decision-making.
• Supported leadership and ownership groups through due diligence, financial oversight, and operational analysis informing portfolio strategy, investment decisions, and census growth initiatives.
• Translated financial and operational information into concise executive reports, business reviews, and actionable recommendations supporting ownership and operating decisions.
Revenue AnalyticsFinancial ReportingForecasting
Business Operations & Executive Planning Lead
Green Courte Residential Holdings
Jun 2019 – Jan 2025
Coordinated executive planning, reporting cadence, budgeting, and recurring business reviews supporting a $100M+ portfolio across weekly, monthly, quarterly, and annual cycles.
• Directed Vena enterprise planning system project, managing consultant/vendor communications, executive updates, timeline adherence, training coordination, and implementation, achieving 90%+ adoption within 60 days.
• Managed cross-functional projects across Sales, Operations, IT, Marketing, and Accounting to align priorities, track deliverables, and support follow-through.
• Prepared executive dashboards, decision-support reporting, and business review materials for leadership across 25+ communities, supporting portfolio accountability and margin visibility.
• Recognized with the True Connector Award for bridging system deployment with organizational buy-in and sustained adoption across field leadership.
Financial PlanningEnterprise ReportingEPM Systems
Business Operations & Special Projects Manager
IVANS Insurance Solutions (Applied Systems)
Apr 2012 – Jun 2019
Managed operations projects, reporting, and platform initiatives supporting commercial execution and growth.
• Managed enterprise CRM migration from Microsoft CRM to Salesforce, including data mapping, communications, timelines, testing, training, and rollout with zero business disruption.
• Supported pricing, reporting, and sales operations initiatives that contributed to revenue growth from $10M to $26M+ and helped scale IVANS Exchange to 45,000+ trading partners.
• Directed Seismic sales enablement platform project, managing vendor communications, backend and end-user workflows, content validation/upload, adoption activities, and centralized access to sales materials.
• Prepared executive reporting and business review materials supporting pricing, forecasting, and pipeline visibility.
• Recognized with Circle of Excellence Award for project-driven growth and stakeholder alignment, and the Seismic Community Award for advancing platform adoption and best-practice engagement.
SalesforceCRM MigrationSales Enablement
Asset Management, Reporting & Project Coordinator
Horizon Bay Retirement Living (Brookdale Senior Living)
May 2007 – Apr 2012
Supported reporting, planning, and project coordination across a multi-site senior living portfolio.
• Coordinated executive reporting cycles and prepared leadership documents covering sales, financial, and operational performance across 88 communities, 5,000+ units, and $200M in revenue.
• Managed project plans, stakeholder communication, and follow-up activities supporting pricing and portfolio initiatives.
• Supported development and rollout of an enterprise pricing project adopted across all communities.
• Prepared executive summaries and presentations for leadership and investor audiences.
• Coordinated planning, budgeting, and recurring business review activities across departments.
Sales AnalyticsPricing StrategyFinancial Forecasting
Education
University of Bridgeport
Bachelor of Science (BS) · Business Administration (Merchandising & Retailing)
University of Bridgeport
Master of Business Administration (MBA) · Global Marketing
Certifications
Introduction to Artificial Intelligence (AI)
IBM
Project Management (Foundations, Projects, Agile)
University of South Florida
Power BI Dashboards
Pragmatic Works
Languages
English (Native or bilingual proficiency)Spanish (Native or bilingual proficiency)