Charluvic UBALDE

About

I would like to apply for any position commensurate with my skills and work experience. Relevant Experience April 6, 2019 to Present date TDCX Philippines, Inc. Cebu City Position: Quality Officer Tasks: ▪ Audit all interactions (Voice, Message, Email) for Compliance and Detractor Analysis ▪ Real Time Coaching for Professionalism and Compliance Markdowns ▪ Generate Reports to identify opportunities for Operations. November 9, 2017 to March 15, 2019 Sykes Asia Inc. Cebu City Position: Technical Support Representative Tasks: ▪ Customer Support for Google products for customers with technical issues from products like Google Home, Google Pixel, Google Chromebook, and Google Play, through calls, emails, and messages. ▪ Meet the monthly metrics like CSAT, AHT, First time Resolution. ▪ Subject Matter Expert February 12, 2016 to June 13, 2017 24/7 Customer Philippines Inc Cebu City Position: Technical Support Representative Tasks: ▪ Customer Support for Time Warner Cable/Internet ▪ Meet monthly metrics for CSAT, AHT, Quality July 17, 2012 to May 11, 2015 Author Solutions Philippines Inc. Cebu City ▪ Customer Support for Self-Publishing Authors. Copyright application, Copy Editing, Book Cover Illustration. March 12, 2010 to June 11, 22012 Convergys PhilippinesInc. Cebu City Position: Author Submissions Representative Technical Support Representative Tasks: ▪ Customer Support for Time Warner Cable/Internet ▪ Meet monthly metrics for CSAT, AHT, Quality

What I'm looking for

Quality Analyst

Experience

Technical Support Representative

Sykes Asia Inc.

Nov 2017 – Mar 2019

▪ Customer Support for Google products for customers with technical issues from products like Google Home, Google Pixel, Google Chromebook, and Google Play, through calls, emails, and messages. ▪ Meet the monthly metrics like CSAT, AHT, First time Resolution. ▪ Subject Matter Expert

Google HomeGoogle PixelCustomer Support

Technical Support Representative

24/7 Customer Philippines Inc

Feb 2016 – Jun 2017

▪ Customer Support for Time Warner Cable/Internet ▪ Meet monthly metrics for CSAT, AHT, Quality

Customer SupportTime Warner CableQuality Metrics

Author Submissions Representative Technical Support Representative

Convergys PhilippinesInc.

Mar 2010 – Jun 2012

▪ Customer Support for Time Warner Cable/Internet ▪ Meet monthly metrics for CSAT, AHT, Quality

Customer SupportTime Warner CableQuality Metrics

Education

University of Mindanao

Bachelor of Science · Accountancy

1995 – 2000

Certifications

Skills

Languages