Sales and Account Management
Pahoa, United States
#OpenToWorkI am an Account Management professional with experience driving product adoption, maximizing customer retention, and managing high-volume B2B portfolios. Most recently at FedEx, I have been working in logistics and fulfillment since February 2024, with a career spanning over two decades starting in 2001. My work spans CRM systems, digital platform onboarding, and IT networking concepts, applied to managing portfolios at Yelp and coordinating logistics at FedEx. I have built expertise in analyzing account metrics, optimizing digital presence for clients, and managing complex supply chain logistics using operational execution skills.
FedEx
Direct daily, high-priority distribution logistics and contract fulfillment for commercial accounts with zero direct supervision. Apply rigorous organizational logic to manage tight deadlines, ensuring 100% accuracy in high-stakes, time-sensitive environments. Maintain top-tier operational metrics by independently auditing routes and troubleshooting complex delivery constraints in the field.
Yelp, Inc.
* Managed a high-volume portfolio of diverse B2B accounts, maintaining a daily pace of 80+ customer interactions to drive platform engagement and revenue growth. Consulted with business owners to optimize their digital presence, ensuring clear product adoption and immediate time-to-value. Analyzed account metrics to proactively identify churn risks, implementing targeted retention strategies that protected monthly recurring revenue (MRR). Guided clients through software updates and dashboard features, translating technical capabilities into business outcomes.
Madden Corp
Managed existing corporate and retail accounts, expanding regional footprint and contributing to over $500K in annual sales volumes. Coordinated complex wholesale inventory distribution and supply chain logistics for large-chain and independent clients.
Stanley Nissan / Ford
Served as a dedicated point of contact for high-value government and military procurement contracts, ensuring seamless compliance and fulfillment. Oversaw the inbound digital lead funnel and initial onboarding framework, setting internal records for customer satisfaction and account conversion.
High School Diploma
Ford
Nissan
