About
I am an Account Management professional with experience driving product adoption, maximizing customer retention, and managing high-volume B2B portfolios. Most recently at FedEx, I have been working in logistics and fulfillment since February 2024, with a career spanning over two decades starting in 2001.
My work spans CRM systems, digital platform onboarding, and IT networking concepts, applied to managing portfolios at Yelp and coordinating logistics at FedEx. I have built expertise in analyzing account metrics, optimizing digital presence for clients, and managing complex supply chain logistics using operational execution skills.
Experience
Logistics & Fulfillment Specialist
FedEx
Feb 2024 – Present
Direct daily, high-priority distribution logistics and contract fulfillment for commercial accounts with zero direct supervision.
Apply rigorous organizational logic to manage tight deadlines, ensuring 100% accuracy in high-stakes, time-sensitive environments.
Maintain top-tier operational metrics by independently auditing routes and troubleshooting complex delivery constraints in the field.
LogisticsContract FulfillmentOperational Execution
Account Executive – West Region
Yelp, Inc.
Oct 2021 – Oct 2022
* Managed a high-volume portfolio of diverse B2B accounts, maintaining a daily pace of 80+ customer interactions to drive platform engagement and revenue growth.
Consulted with business owners to optimize their digital presence, ensuring clear product adoption and immediate time-to-value.
Analyzed account metrics to proactively identify churn risks, implementing targeted retention strategies that protected monthly recurring revenue (MRR).
Guided clients through software updates and dashboard features, translating technical capabilities into business outcomes.
CRM systemsAccount Management
Account Executive / Buyer
Madden Corp
Oct 2019 – Jun 2020
Managed existing corporate and retail accounts, expanding regional footprint and contributing to over $500K in annual sales volumes.
Coordinated complex wholesale inventory distribution and supply chain logistics for large-chain and independent clients.
Account ManagementInventory DistributionSupply Chain Logistics
Operations Manager & Client Liaison
Stanley Nissan / Ford
Aug 2001 – Aug 2008
Served as a dedicated point of contact for high-value government and military procurement contracts, ensuring seamless compliance and fulfillment.
Oversaw the inbound digital lead funnel and initial onboarding framework, setting internal records for customer satisfaction and account conversion.
Client LiaisonProcurement ComplianceAccount Management
Education
Penn Foster
High School Diploma
Certifications
Ford Blue Oval Certified
Ford
Nissan Certified Sales Consultant
Nissan
Skills
Procurement ComplianceClient LiaisonOperational ExecutionInventory DistributionContract FulfillmentSupply Chain LogisticsLogisticsIT Networking ConceptsCRM systemsPortfolio ManagementCustomer RetentionAccount Management