CHRISTINA K

Training and Compliance Manager

Indianapolis, IN, United States

About

Training and Compliance Manager with a background in designing and implementing comprehensive onboarding programs and conducting impactful post-training assessments. Leverages strong communication and team collaboration skills to identify and address specific training needs, ensuring tailored and effective learning experiences. Committed to fostering a supportive environment through ongoing coaching and support, enhancing staff delivery techniques and overall performance.

Experience

American Financial Credit Services

Manager, Training and Compliance

American Financial Credit Services

Jun 2022 – Present

● Created testing and evaluation procedures to assess performance before, during and after training sessions. ● Completed onboarding processed by providing orientation materials to new hires. ● Developed training materials and manuals to support diverse learning styles. ● Evaluated employee skill levels and implemented new techniques to boost staff knowledge. ● Facilitate engaging and informative training sessions for both new hires and existing staff. ● Kept records of quality reports and statistical reviews. ● Designed Performance Improvement (PI) goals for underperforming individuals, creating attainable, morale-boosting milestones to aif in remediation.

Training developmentOnboardingPerformance Improvement
Nanny

Nanny

Nanny

Jul 2020 – May 2022

● Encouraged intellectual growth through reading stories, playing educational games, and teaching basic concepts. ● Developed strong communication skills by interacting with parents and developing relationships with families. ● Showed excellent organizational abilities when planning activities, preparing meals, and maintaining the house. ● Utilized problem-solving skills to manage challenging situations that arose while caring for children. ● Maintained an organized schedule to ensure all tasks were completed on time. ● Modeled appropriate social behaviors and encouraged concern for others, helping develop interpersonal relationships and communication skills.

CommunicationOrganizational abilitiesProblem-solving

Substitute Teacher/Instructional Assistant

Carmel Clay Schools (Orchard Park Elementary)

Dec 2017 – May 2020

● Provided individualized instruction in small groups or one-on-one settings to improve academic performance. ● Collaborated with teachers and other staff members to create lesson plans, modify curriculum, and develop activities for students. ● Consulted frequently with teacher regarding needs, problems, and progress of students. ● Utilized a variety of assessment tools to monitor student progress and achievement. ● Facilitated interpersonal problem-solving with students to mitigate conflicts.

InstructionCurriculum developmentAssessment tools

Education

Ball State University

Ball State University

Bachelor of Science

Skills

Training and educationTraining development