About
Training and Compliance Manager with a background in designing and implementing comprehensive onboarding programs and conducting impactful post-training assessments.
Leverages strong communication and team collaboration skills to identify and address specific training needs, ensuring tailored and effective learning experiences.
Committed to fostering a supportive environment through ongoing coaching and support, enhancing staff delivery techniques and overall performance.
Experience
Manager, Training and Compliance
American Financial Credit Services
Jun 2022 – Present
● Created testing and evaluation procedures to assess performance before, during and after training sessions.
● Completed onboarding processed by providing orientation materials to new hires.
● Developed training materials and manuals to support diverse learning styles.
● Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
● Facilitate engaging and informative training sessions for both new hires and existing staff.
● Kept records of quality reports and statistical reviews.
● Designed Performance Improvement (PI) goals for underperforming individuals, creating attainable, morale-boosting milestones to aif in remediation.
Training developmentOnboardingPerformance Improvement
● Encouraged intellectual growth through reading stories, playing educational games, and teaching basic concepts.
● Developed strong communication skills by interacting with parents and developing relationships with families.
● Showed excellent organizational abilities when planning activities, preparing meals, and maintaining the house.
● Utilized problem-solving skills to manage challenging situations that arose while caring for children.
● Maintained an organized schedule to ensure all tasks were completed on time.
● Modeled appropriate social behaviors and encouraged concern for others, helping develop interpersonal relationships and communication skills.
CommunicationOrganizational abilitiesProblem-solving
Substitute Teacher/Instructional Assistant
Carmel Clay Schools (Orchard Park Elementary)
Dec 2017 – May 2020
● Provided individualized instruction in small groups or one-on-one settings to improve academic performance.
● Collaborated with teachers and other staff members to create lesson plans, modify curriculum, and develop activities for students.
● Consulted frequently with teacher regarding needs, problems, and progress of students.
● Utilized a variety of assessment tools to monitor student progress and achievement.
● Facilitated interpersonal problem-solving with students to mitigate conflicts.
InstructionCurriculum developmentAssessment tools
Education
Ball State University
Bachelor of Science
Skills
Training and educationTraining development