Christine Hardy

About

Client Success Operations professional with experience supporting startup, mid-market, and enterprise clients across the full customer lifecycle. Skilled in customer retention, account health monitoring, onboarding coordination, CRM data management, and cross-functional collaboration. Experienced in improving customer experience processes, identifying account risks, and supporting operational workflows that strengthen long-term client satisfaction and retention outcomes.

What I'm looking for

I'm seeking a remote role in Client Relationship Management, Customer Success, or Account Management where I can build lasting client partnerships, improve customer satisfaction and retention, and contribute to business growth. I enjoy collaborating with clients, solving challenges, and delivering exceptional experiences while continuing to grow in a customer-focused organization.

Experience

Client Relationship Manager

MPI

Jan 2025 – Present

• Managed startup, mid-market, and enterprise client accounts, supporting retention, expansion, and long-term relationship stability across diverse account types • Improved client retention by 15% through structured follow-ups, risk identification, and proactive issue resolution workflows • Drove 31% account expansion by identifying growth opportunities based on customer usage patterns and lifecycle stage • Partnered with internal operations and executive stakeholders to improve service delivery and customer experience consistency • Maintained CRM accuracy and account documentation to support visibility into client health, engagement trends, and lifecycle progression • Served as primary liaison between clients and internal teams to ensure timely resolution of issues and alignment on account goals

Client RetentionCRMAccount Expansion

Education

Rio Salado Community College

Quality Customer Care Certifications

Ashland University

AAS · Business/Corporate Communication

Skills