About
I am an accomplished hospitality executive with over 15 years of progressive leadership across multi-unit restaurants, catering operations, and premium dining experiences. Most recently, I have been serving as General Manager at Tarfeeh Fakieh since April 2024, building on extensive experience in hospitality management since 2008.
My work spans operational leadership, team development, and strategic business initiatives in the food and beverage sector. I have implemented data-backed menu innovations, digital inventory systems, and cost control platforms, improving service times, reducing costs, and increasing sales. I am skilled in Microsoft Office Suite, POS & Inventory Systems, and HR & Scheduling Tools, having managed large teams and multimillion-dollar P&L responsibilities.
What I'm looking for
Fractional COO, Virtual COO, Part-Time COO, Interim COO,
VP Operations, Business Operations Lead, Operations Consultant, Business Consultant, Process Improvement Consultant, Management Consultant, Hospitality Consultant
Restaurant Operations Consultant, Food Service Consultant,
Hospitality Advisor, Franchise Operations Manager, Franchise Business Consultant, Franchise Success Manager, Transformation Manager, Business Improvement Manager,
Continuous Improvement Director, Change Management Lead
Experience
General Manager
Apr 2024 – Present
Accomplished hospitality executive with over 15 years of progressive leadership across multi-unit restaurants, catering operations, and premium dining experiences. Proven record of elevating customer satisfaction, optimizing operational costs, developing high- performing teams, and executing strategic business initiatives.
Adept at opening new locations, leading large-scale events, and driving revenue through data-backed menu and service innovation.
Reorganized operational workflows across multiple restaurants, reducing costs by 17% and improving service times.
Hired and trained a new leadership team, improving staff retention by 23%.
Launched a new menu strategy aligned with seasonal demand, increasing sales by 18% in Q4.
Ensured 100% compliance with food safety standards, resulting in zero violations.
Managed full P&L responsibility for multimillion-dollar operations.
Menu StrategyCost ControlP&L Accountability
Tarfeeh Fakieh
General Manager
Sep 2021 – Apr 2024
Oversaw 6 high-end restaurant concepts, achieving 95% customer satisfaction.
Recruited and led a team of 250+, fostering a results- oriented culture.
Streamlined vendor and supplier contracts, reducing food costs by 14%.
Implemented digital inventory system to reduce waste and improve order accuracy.
Played a pivotal role in increasing annual revenue by 22% over 2 years.
Vendor NegotiationDigital InventoryCost Control
Yakoon Hospitality
Education
Notre Dame University
Bachelor · Hospitality Management
2017
Notre Dame University
Bachelor · Business Marketing
2007
Skills
Commercial AcumenComm & Stakeholder MngmtProject ManagementCrisis ManagementTechnology & Digital TranRevenue Growth ManagementNegotiation SkillsMulti-Unit OperationsCustomer Experience ManagFood Safety & ComplianceQuality AssuranceData AnalyticsChange ManagementLeadership & Team DevelopLabor ManagementFood Cost ControlSupply Chain ManagementOperational ExcellenceFinancial ManagementStrategic Planning
Languages
Arabic (Native or bilingual proficiency)English (Native or bilingual proficiency)French (Full professional proficiency)Spanish (Limited working proficiency)Russian (Elementary proficiency)