Claudia Luna

• Provide strategic leadership for the Premier Accounts function, overseeing service delivery, escalation management, and team performance for complex, high-revenue PEO clients. • Lead and mentor a team, establishing service standards, performance expectations, and development plans aligned with organizational objectives. • Partner with executive leadership and cross-functional teams (Payroll, HR, Benefits, Finance, Product) to align service strategy, staffing models, and operational priorities with business growth. • Serve as senior escalation authority for payroll, tax, benefits, and HR issues, ensuring compliance, risk mitigation, and long-term client retention. • Drive change management initiatives related to payroll processes, HRIS enhancements, and service model optimization across remote teams.

• Owned payroll, tax, and banking domains for enterprise HR technology implementations, serving as a strategic authority on compliance, system design, and risk management. • Directed year-end payroll operations including W-2 production, corrections, and agency filings across large client populations. • Provided executive-level guidance on payroll, tax issues and product integration items. • Served as main Subject Matter Expert for ADP Autopay, Smart Compliance, and overall Year End functions.

• Built a strong foundation in payroll processing, multi-state tax compliance, HRIS support, and regulatory requirements across national and mid-market clients. • Served as a trusted payroll and HCM resource, resolving complex payroll discrepancies, agency inquiries, and compliance-related issues.