MUTETERI HAPPY CLEOPATRA

• Lead Agile program delivery across 5 national social security schemes, coordinating cross-functional engineering squads to ensure timely, high-quality releases. • Facilitate Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, and Sprint Readiness Gates to drive team performance, accountability, and program transparency. • Identify and remove delivery impediments, coaching teams on Agile principles to strengthen collaboration and workflow. • Refine and prioritize backlogs in partnership with Product Owners, aligning development work with business value and program goals. • Partner with executive stakeholders to define project goals, manage timelines, and enforce delivery standards across squads. • Coach Product Owners on Agile best practices for backlog management and stakeholder communication.

Rwanda Social Security Board (RSSB)

• Managed an inclusive entrepreneurship training program reaching 400+ students across underserved and refugee communities, owning program design, budget, and delivery. • Directed 20+ cross-campus engagement initiatives, growing participation 40% through structured program planning and stakeholder coordination. • Built project plans, schedules, and budgets from scoping through completion, ensuring on-time, on-budget delivery. • Supervised a 25+ person team of staff and student volunteers, strengthening delivery capacity and service quality. • Partnered with external organizations to co-design programs supporting youth development and mental health outcomes. • Aligned program curriculum with community economic needs and national development priorities through multi-sector stakeholder engagement.

Kepler

• Managed a national financial-literacy advocacy program, coordinating rollout across 15+ academic institutions with government regulators as key stakeholders. • Grew national outreach 20% by strengthening program engagement and community participation strategies. • Developed strategic communications plans that advanced program objectives and public-interest policy goals. • Collaborated cross-functionally to resolve delivery issues and align teams around shared program outcomes.

Rwanda Bankers' Association

• Led a distributed team, managing daily task delegation and delivery to consistently meet quality and timeline standards. • Designed and implemented strategies that improved team productivity and customer service performance. • Resolved escalated customer issues promptly, protecting program and service-level outcomes.

SocialDFY

• Owned product roadmaps and requirements documentation, tracking project progress and integrating client feedback into delivery plans. • Coordinated resources and timelines across teams to ensure on-time product delivery. • Facilitated recurring cross-functional planning meetings, improving client engagement through consistent progress updates. • Partnered with marketing to align product positioning and go-to-market messaging.

Wouessi Limited

• Managed end-to-end project operations, procurement, and logistics for BAL events at BK Arena, coordinating vendors, clients, and officials under COVID-19 constraints. • Directed brand ambassador and VIP guest protocols, implementing safety measures that ensured secure, seamless execution. • Delivered all required materials to BAL members and teams on schedule despite pandemic-related operating restrictions.

Rwanda Events

• Planned and delivered major multi-stakeholder programs, including NEF Talks, the AIMS Next Einstein Forum, the Volkswagen Launch, the Global African Innovation Summit, and executive communications training. • Managed logistics, VIP hospitality, media coverage, and event-day operations to ensure seamless execution. • Built a structured hospitality framework for top-tier stakeholder experiences. • Trained staff and interns on project and event management fundamentals, from planning through execution.

Clarity Communications

Project Management Professional (PMP)®

Project Management Institute

Take The Lead

eCornell University

Software Product Management Specialization

University of Alberta