Crystal Gonzalez

Crystal Gonzalez

Medical Billing Specialist | Claims, Insurance & Accounts Receivable

Phillipsburg, NJ, United States

#OpenToWork

About

I’m an experienced billing, accounts receivable, and bookkeeping professional with a background spanning both healthcare and general business. My experience includes medical billing, insurance claims, eligibility verification, payment posting, account reconciliation, AR management, bookkeeping, financial records, and collections. I’m comfortable working across multiple systems, researching discrepancies, and ensuring accounts are accurate and up to date. I also create spreadsheets, develop tracking tools, and look for ways to reinvent and streamline billing and financial workflows. I’m detail-oriented, organized, and enjoy solving problems and making processes more efficient.

What I'm looking for

I’m looking for a remote role in billing, accounts receivable, bookkeeping, or financial administration. My experience includes healthcare billing, insurance claims, payments, account reconciliation, bookkeeping, and managing financial records. I enjoy detailed work, solving discrepancies, improving processes, and creating efficient systems. I’m seeking a long-term opportunity where I can use my experience, learn new skills, and be a dependable part of the team.

Experience

Franklin Township School District

Child Study Team Secretary / Pre-K & Special Services Secretary

Franklin Township School District

Jan 2018 – Present

• Coordinate special education evaluations, eligibility determinations, annual reviews, and IEP meetings for Pre-K and elementary students. • Track compliance timelines in accordance with NJDOE and federal special education mandates. • Maintain confidential psychological, educational, and medical records in alignment with FERPA regulations. • Serve as liaison between families and multidisciplinary team members including school psychologists, social workers, speech therapists, case managers, and administrators. • Prepare meeting notices, evaluation reports, and required documentation for Child Study Team case files. • Support case coordination efforts by organizing evaluations, documentation, and service records. • Assist families in navigating special education processes and accessing district and community-based resources. • Provide administrative and operational support to the Pre-K Special Services program to ensure effective service delivery. • Maintain accurate digital records and ensure proper documentation for compliance reviews and audits.

IEP DevelopmentFERPAVendor CommunicationFinancial DocumentationComplianceBehavioral InterventionSpecial Education
Pediatric Specialty Care

Activity Assistant – Pediatric Specialty Care

Pediatric Specialty Care

Aug 2023 – Aug 2024

• Facilitated recreational and sensory-based activities for medically complex pediatric residents. • Collaborated with nursing and therapy teams to support developmental and emotional well- being. • Encouraged family engagement in care routines and therapeutic programming. • Maintained accurate activity documentation and compliance with facility protocols.

Activity FacilitationTherapy CollaborationDocumentation

Medical Billing Specialist

Hunterdon Radiological Associates & ImageCare Radiology

Jan 2019 – Dec 2021

• Processed insurance claims, verified coverage, and maintained confidential patient records in compliance with HIPAA regulations.

Medical BillingInsurance ClaimsHIPAA
Catholic Charities

Crisis Intervention Specialist

Catholic Charities

Nov 2020 – Jun 2021

• Responded to in-home behavioral crises involving children and adolescents. • Implemented individualized safety plans and behavioral intervention strategies in collaboration with licensed clinicians. • Provided stabilization support and parent guidance during high-risk situations. • Assessed environmental stressors and assisted families with identifying coping strategies. • Maintained timely and accurate case documentation and communicated updates to treatment teams.

Behavioral InterventionCrisis InterventionCase Documentation
Bonnie Brae

Temporary Child Care Counselor

Bonnie Brae

Mar 2020 – Nov 2020

• Supervised at-risk adolescent males in a structured residential treatment environment. • Modeled coping skills, emotional regulation strategies, and conflict resolution techniques. • Supported individualized behavior plans and therapeutic goals. • Maintained detailed behavioral documentation and incident reporting. • Encouraged academic participation and positive peer interactions.

Behavioral InterventionConflict ResolutionDocumentation
Norwescap

Early Head Start Teacher

Norwescap

Jan 2017 – Dec 2018

• Provided early childhood education and developmental support to infants and toddlers. • Conducted home visits to strengthen parent-child engagement and developmental outcomes. • Developed individualized learning plans aligned with federal Early Head Start standards. • Connected families with community-based resources and support services. • Monitored developmental milestones and maintained program compliance documentation.

Early Childhood EducationHome VisitsLearning Plans
Level One Construction Company

AR & Billing Manager

Level One Construction Company

Jan 2009 – Dec 2017

• Managed accounts receivable, financial documentation, and vendor communications while ensuring accuracy and regulatory compliance.

Accounts ReceivableFinancial DocumentationVendor Communication

Education

The College of New Rochelle

The College of New Rochelle

Bachelor of Arts · Psychology

Skills

Vendor CommunicationFinancial DocumentationAccounts ReceivableEarly Childhood EducationConflict ResolutionResource NavigationService CoordinationBehavioral StabilizationHIPAAFERPASpanish-English BilingualClinical DocumentationFamily AdvocacyIEP DevelopmentBehavioral InterventionCrisis InterventionCase Management

Languages

English (Native or bilingual proficiency)Spanish (Native or bilingual proficiency)