About
Operations and business leader with 7+ years of experience driving growth, profitability, and operational efficiency across manufacturing, financial services, and retail sectors. Proven track record managing full P&L, scaling businesses, and leading cross-functional teams in fast-paced environments. Skilled in process optimization, financial management, and strategic execution. Experienced in managing distributed teams and collaborating across functions in remote and hybrid work environments.
Experience
Managing Director (Operations & Growth Lead)
Expanse Furniture Botswana
Jun 2022 – Present
• Lead full business operations with end-to-end P&L responsibility
• Grew revenue by 15% year-over-year
• Achieved 50%+ net profit margins
• Managed budgeting, cash flow, procurement, and suppliers
• Led cross-functional teams across production, sales, and admin
• Improved customer retention by 50% and satisfaction by 25%
• Introduced new revenue streams and product lines
• Ensured tax compliance and internal controls
• Drove expansion and growth strategy
P&L ManagementOperations ManagementTeam Leadership
Premiums Administrator
Botswana Life Insurance Limited
Apr 2018 – Jun 2022
• Managed premium collections with 95% accuracy
• Reduced overdue accounts by 28%
• Maintained 93% customer satisfaction
• Supported audits and compliance
• Improved reporting processes
Premium ManagementComplianceCustomer Satisfaction
Administration Manager
AFGRI Equipment Botswana
Oct 2016 – Mar 2018
• Managed branch operations and staff
• Oversaw inventory and performance tracking
• Handled tax compliance and reporting
• Acted as Branch Lead when required
Operations ManagementInventory ManagementTax Compliance
Branch Manager (Interim)
Mass International Chartered Accountants
Aug 2016 – Sep 2016
• Managed client accounting and tax submissions
• Provided advisory support
• Maintained client relationships
AccountingTax SubmissionsClient Management
General Manager
Executive Couch Designs
Nov 2015 – Feb 2016
• Oversaw daily operations and implemented cost controls
Operations ManagementCost ControlGeneral Management
Operations Supervisor
Black Diamond Resources
Feb 2014 – Jun 2015
• Supervised operations and improved team performance
Operations SupervisionTeam PerformanceResource Management
Finance Manager
Infinate Variation & Artil Investments
Jan 2011 – Jan 2014
• Managed financial reporting, budgeting, and compliance
Financial ReportingBudgetingCompliance Management
Education
University of Nottingham, Malaysia
BA Business and Management · Business and Management
Certifications
Practice of Long-term Insurance
Insurance Institute of South Africa
2020 – No expiry
Basics of Long-term Insurance
Insurance Institute of South Africa
2019 – No expiry
Skills
Google WorkspaceCRM & ERP SystemsMicrosoft Office
Languages
English (Native or bilingual proficiency)Setswana (Native or bilingual proficiency)
