CRIS R. BALLARTA

● Managed daily salon operations to ensure smooth workflow and high service quality. ● Supervised and scheduled salon staff to maximize productivity. ● Delivered excellent customer service and resolved client concerns effectively. ● Maintained cleanliness, hygiene, and compliance with salon & coffee bar standards. ● Managed inventory, supplies, and product ordering. ● Implemented promotions and upselling strategies to increase revenue. ● Monitored sales performance and prepared basic reports. ● Ensured consistent service standards and customer satisfaction. ● Administrative Tasks

● Operate espresso machines and coffee equipment ● Maintain cleanliness of the bar area and equipment . ● Restock beverages, ice, garnishes, and supplies . ● Follow health, safety, and sanitation standards ● Managed inventory, supplies, and product ordering. ● Ensure drink quality and consistency. ● Assist with inventory and stock monitoring. ● Ensured consistent service standards and customer satisfaction.

● Make coffee, espresso, tea, and specialty drinks. ● Follow recipes and preparation techniques to ensure consistency. ● Use espresso machines, grinders, blenders, and brewing equipment safely and efficiently. ● Clean and maintain all machines and tools daily. ● Greet customers warmly and take orders accurately. ● Answer questions about menu items, recommend drinks, and handle complaints politely. ● Process payments (cash, credit, apps). ● Issue receipts and return correct change. ● Administrative Tasks

● Greet guests professionally and courteously upon arrival. ● Present menus and explain daily specials or chef’s recommendations. ● Answer questions about the menu, ingredients, and wine pairings. ● Take accurate food and beverage orders. ● Serve food and drinks with proper etiquette and sequence of service. ● Monitor guest satisfaction throughout the meal; anticipate needs. ● Handle complaints gracefully and ensure guest satisfaction. ● Communicate guest requests and allergies to the kitchen clearly. ● Coordinate service timing with kitchen staff for smooth course delivery. ● Ensure drinks are prepared and delivered in a timely manner. ● Administrative Tasks

● Answer inbound calls, emails, or chats from customers professionally and promptly. ● Resolve customer complaints or concerns with empathy and efficiency. ● Provide accurate information about products, services, billing, or account issues. ● Escalate complex or unresolved issues to higher-level support or supervisors. ● Upsell or cross-sell products and services during or after customer inquiries. ● Meet or exceed assigned sales targets and performance metrics. ● Navigate CRM or ticketing tools to update customer records and track interactions. ● Use scripts or guidelines while maintaining a natural and engaging tone. ● Process transactions such as orders, refunds, or billing adjustments.

● Conducted outbound calls to prospective clients regarding business proposals ● Performed market research to gather information on client businesses and industries ● Entered and maintained accurate client information and records