About
Experienced healthcare support and administrative professional with a proven background in patient scheduling, transportation coordination, customer service, documentation, and records management. Skilled at managing high-volume communications, resolving scheduling issues, maintaining accurate records, and delivering compassionate support to patients and families. Proficient in data entry, appointment coordination, healthcare administration, and remote communication tools. Seeking a remote Healthcare Customer Service, Patient Scheduling, Intake Coordinator, or Administrative Support position.
Core Qualifications
Patient Scheduling & Appointment Coordination
• Healthcare Customer Service
• Patient Intake & Registration
• Administrative Support
• Data Entry & Documentation
• Medical Transportation Coordination
• Records Management
• HIPAA Compliance Awareness
• Multi-Line Phone Systems
• Microsoft Office Suite (Word, Excel, Outlook)
• Email & Virtual Communication
• Problem Solving & Conflict Resolution
• Time Management & Organization
Experience
Scheduler / Dispatcher
Lightning Medical Transport
Jan 2017 – Jul 2018
Coordinated non-emergency medical transportation appointments for patients and healthcare facilities.
Managed high-volume inbound and outbound calls while providing professional and compassionate customer service.
Maintained accurate scheduling records, transportation logs, and service documentation.
Communicated effectively with patients, caregivers, healthcare providers, and drivers.
Resolved scheduling conflicts and adjusted appointments to meet patient and operational needs.
Scheduling SoftwareCustomer ServiceRecords Management
Patient Care Support Assistant
Syracuse Home Association
Feb 2015 – Mar 2016
Delivered compassionate support to residents while maintaining confidentiality and professionalism.
Documented patient information and communicated updates to healthcare staff.
Responded to patient and family inquiries with empathy and excellent customer service.
Assisted with care coordination and maintained accurate records.
Healthcare DocumentationCustomer ServiceRecords Management
Patient Care Support Assistant
Pontiac Care and Rehabilitation Center
Mar 2013 – Feb 2015
Provided quality support and assistance to residents while promoting comfort and well-being.
Maintained detailed documentation and reported resident concerns to nursing staff.
Delivered customer-focused service to residents and family members.
Managed multiple responsibilities while maintaining accuracy and attention to detail.
Healthcare DocumentationCustomer ServiceRecords Management
Education
Pulaski Junior-Senior High School
Skills
Healthcare DocumentationEmail ManagementScheduling SoftwareDatabase ManagementData EntryOutlookExcelMicrosoft Word
Languages
English (Native or bilingual proficiency)
