About
Results-oriented Business Management professional with over 15 years of experience leading business operations, managing customer relationships with a portfolio of approximately 300 loyal clients, leading teams, and driving revenue growth.
What I'm looking for
Customer Service Support, Customer Relationship Manager, Virtual Assistant
Experience
Manager
CV. Winning Solution System
Oct 2011 – Present
Lead overall business operations and strategic planning.
Build and maintain long-term relationships with about 300 customers and business partners.
Identify new business opportunities and support business growth initiatives.
Manage operational budgets and monitor company cash flow.
Recruit, supervise, and develop team members to achieve business objectives.
Resolve customer issues and strengthen customer satisfaction and retention.
Coordinate cross-functional activities to improve operational effectiveness.
Support data-driven decision making through reporting and business analysis.
communicationSQLPower BIExcel
Teacher & Administrative Staff
Maple Leaf International School
Jul 2008 – Sep 2011
Managed educational and administrative activities.
TeachWeb Developer
Marketing Data Assistant
PT Asiasejahtera Perdana Pharmaceutical
Sep 2004 – Feb 2008
Analyzed sales and marketing data to support business decisions.
ExcelPower PointWord
Education
Institut Teknologi Sepuluh Nopember (ITS)
Bachelor · Informatics Engineering
Certifications
Scrum: The Basics
LinkedIn Learning
Data Analytics – Core Track
Refocus
Skills
Productivity ToolsAIEnglishAI Productivity ToolsReportingData AnalysisMicrosoft PowerPointMicrosoft WordSQLMicrosoft Power BIMicrosoft Excel
Languages
IndonesianEnglish
