David C. Lashock Jr.
IT Professional | 14+ Years in SaaS Administration, Identity/IAM, Endpoint Management (Windows/Mac/Mobile MDM), and Network Infrastructure | Escalation & Project Ownership
Columbus, OH 43228, United States
About
I'm an IT professional with 14+ years of experience keeping technology reliable for the people who depend on it, from frontline troubleshooting to full project ownership. I've spent my career as the go-to person for complex environments: administering Google Workspace, Microsoft 365, and Active Directory/Entra ID, managing Windows, Mac, and mobile devices through MDM platforms like Intune and Mosyle, and leading network infrastructure across multi-site organizations.
I'm most in my element owning something end to end, whether that's a technology rollout, an identity and access implementation, or turning a messy, undocumented process into something reliable and repeatable. I document as I go, use AI tools daily to work faster and more accurately, and I'm comfortable being the person others escalate to when something's gone wrong.
What I'm looking for
I'm looking for a remote IT role where I can own systems and problems end to end, systems administration, identity/security, or technical support with real troubleshooting depth. I do well on small, tight-knit teams where ownership matters more than title, and I'm equally comfortable being the escalation point for complex issues or leading a project from scoping through rollout. Open to hybrid roles as well, particularly with flexibility on start date.
Experience
EdTech Leader
Feb 2022 – Present
• Serve as the sole on-site IT lead for a private school, owning day-to-day technical support, systems administration, and technology projects end to end
• Administer Google Workspace, Microsoft 365, Entra ID, and Intune/Mosyle MDM, including full onboarding/offboarding workflows: account provisioning, device setup, and access management for new hires
• Built and troubleshot SCCM task sequences for automated Windows 11 deployment on Lenovo hardware, and administer Intune device policies, compliance profiles, and configuration deployment across a mixed Windows/macOS/ChromeOS fleet, integrating driver/update tooling and coordinating Windows Update deployment across the environment
• Verify suspicious email communications and support phishing defense using SPF, DKIM, and DMARC authentication analysis; vet third-party tools and scripts for security scope before deployment
• Led technical response to a compromised staff email account, identifying ~302 affected recipients, coordinating notifications, and delivering a staff cybersecurity briefing
• Document processes and procedures as a matter of course: runbooks, onboarding guides, and troubleshooting steps for issues I've resolved
SCCMMicrosoft IntuneGoogle Workspace
Vartek Services, Inc
IT Support Engineer I, L4
Sep 2019 – Nov 2020
• Sole on-site IT engineer for 3 Columbus-area data centers, providing independent troubleshooting and resolution for mission-critical systems with no on-site backup
• Authored standardized deployment processes and documentation for operations teams to use
IT SupportTroubleshootingDocumentation
Amazon.com Services LLC
Senior Systems Engineer
Apr 2013 – Aug 2019
• Served as the senior escalation point for complex, multi-system incidents across 85+ client environments, resolving issues independently via ticketing, email, on-site, and phone support
• Managed 2,125+ endpoints and network infrastructure, including routers and layer 2/3 switches, across a wide range of small-business client environments
• Handled major incidents including multi-site outages, diagnosing root cause and coordinating resolution under time pressure
• Planned and executed disaster recovery projects end to end, from scoping through completion, to maintain client business continuity
RoutersLayer 2/3 switchesDisaster recovery
Skynet Managed Technology Services
Education
THE OHIO STATE UNIVERSITY
Bachelor of Science · Computer and Information Sciences
2012
Certifications
ITIL Foundation
PeopleCert
Jul 2023 – Jul 2026
CoSN (Consortium for School Networking)
Feb 2026 – Feb 2029
Skills
Python ScriptingPowerShell ScriptingIT Project MgmtITIL Service MgmtEmail SecurityIncident ResponseVPN AdministrationVLAN ConfigurationNetwork AdminChromeOS ManagementmacOS AdminWindows Server AdminSCCM/MECMMosyle MDMMicrosoft IntuneSSO/MFA ConfigMicrosoft Entra IDActive DirectoryMicrosoft 365 AdminGoogle Workspace Admin
Languages
English (Native or bilingual proficiency)
