Field Service Manager
Regional ERP Implementation SME: Served as the lead Service Department Subject Matter Expert for an enterprise migration from Minitrac to Aptean Equipsoft (Microsoft Business Central) across 7 branch locations in Washington, Oregon, and Alaska. Helped design and test workflows, traveled to all regional sites to conduct hands-on training for staff (coordinators, dispatchers, and service managers), and provided post-go-live technical support. Field Operations Leadership: Assigned jobs and work areas to a team of 9 field service technicians based on skill levels, location, and current workload. Work Order Auditing: Reviewed all repair work orders for total accuracy regarding parts, materials, and billed labor hours prior to closing orders. Technical Mentorship: Diagnosed complex machine issues alongside technicians and apprentices in the field, providing hands-on instruction. Customer Escalation Management: Served as the main point of contact for customer complaints, resolving billing or service concerns quickly to maintain key accounts. Department Reporting: Met regularly with executive leadership to review service department performance, operational output, and personnel matters. Diagnosed and repaired electric, LP, and diesel forklifts across all major equipment brands. Serviced complex hydraulic lines, ignition systems, fuel setups, chassis wiring, and AC/DC drive motors. Managed mobile service truck inventory, wrote up repair quotes, and scheduled field service dispatch.
Northwest Handling Systems
