DAWIT BEZU

Support trading, sourcing, import coordination, supplier communication, documentation, IT activities, and business operations. Operations & Supplier Coordination • Sourced approximately 20–50 products/items according to business requirements. • Researched suppliers through websites, existing supplier networks, and research tools. • Communicated with approximately 15–20 international suppliers through email and WhatsApp. • Evaluated suppliers based on MOQ, catalogue, pricing, product specifications, and business credentials. • Compared supplier options and product information to support purchasing decisions. • Followed up with suppliers regarding specifications, availability, pricing, shipment, and delivery. • Independently prepared proforma invoices from scratch. • Supported purchasing and supplier coordination activities. Import & Documentation Support • Supported China-to-Ethiopia import activities. • Coordinated proforma documentation and supplier information. • Supported import permit-related processes. • Tracked shipments and followed up on delivery status. • Verified quantities, specifications, and prices. • Supported foreign-currency-related activities. • Prepared operational and commercial documentation. IT & Business Support • Provided IT and technical support as required. • Supported business operations through documentation, research, communication, and coordination. • Created digital and social-media content to support business communication and marketing activities.

Managed day-to-day operational and technical activities while coordinating employees, customer cases, workflows, reporting, purchasing support, service quality, and management initiatives. IT Operations & Technical Support • Coordinated technical operations and handled day-to-day IT-related issues within the organization. • Diagnosed and troubleshot Windows, hardware, HDD, SSD, RAID, NAS, and server- storage problems. • Personally handled 1,000+ technical/data-recovery cases, requiring detailed diagnosis, documentation, follow-up, customer communication, and problem resolution. • Supported technically difficult cases involving physically damaged storage devices and complex data-recovery situations. • Used specialized technical tools including PC-3000, R-Studio, DDI 4, ReclaiMe, PhotoRec, and Hetman RAID Recovery. • Coordinated technical cases from initial investigation through diagnosis, recovery activities, customer updates, and completion. • Maintained a strong focus on service quality, accuracy, confidentiality, and customer trust. Operations & Team Coordination • Managed and coordinated a team of 6–10 employees, assigning responsibilities, monitoring performance, and following up on daily tasks. • Prepared weekly action plans and organized priorities for ongoing operational activities. • Monitored staff workflow and coordinated who was responsible for specific tasks and deliverables. • Followed up on outstanding tasks and adjusted priorities according to operational requirements. • Supported improvements in workflow, productivity, communication, and service quality. • Took ownership of difficult operational situations and made decisions to move activities toward practical solutions. • Supported management with operational information, recommendations, reporting, and day- to-day coordination. Customer & Stakeholder Management • Managed customer cases involving valuable and sensitive data from initial communication through service completion. • Handled 100+ difficult customer situations, resolving approximately 90% through structured communication, problem solving, and practical decision-making. • Took over challenging customer situations when necessary and guided employees on more professional communication approaches. • Provided customers with regular updates regarding case progress, expected next steps, and technical findings. • Maintained professional relationships with customers even during difficult or delayed cases. Project & Process Coordination • Prepared weekly and monthly operational status reports and management updates. • Created action plans and tracked progress against operational priorities. • Supported potential oil and furniture factory projects through research, planning, scheduling, reporting, and management recommendations. • Coordinated multiple activities simultaneously while maintaining regular operational responsibilities. • Identified operational issues and researched possible solutions before recommending practical actions to management. • Supported service-quality improvement by monitoring workflow and employee performance. Supplier & Purchasing Support • Researched technical products, suppliers, specifications, availability, and pricing to support purchasing decisions. • Supported sourcing and purchasing of technical and office products including HDDs, USB devices, and other operational supplies. • Communicated with suppliers regarding product specifications, availability, pricing, and requirements. • Supported purchasing follow-up and coordination with management. Selected Achievements • Successfully recovered data in 600+ cases from more than 1,000 technical cases handled. • Managed a team of 6–10 employees. • Handled 100+ sensitive customer situations, resolving approximately 90%. • Improved operational workflow through task coordination, action planning, follow-up, and service-quality monitoring.

Basic Graphic Design

Coursera

Social Media Marketing

Google Garage