Deborah Akiyade

• Provided administrative and operational support to ensure smooth day-to-day activities. • Managed documents, records, emails, schedules, and routine administrative tasks. • Assisted with data entry, information management, and preparation of reports and documents. • Coordinated communication with clients, team members, and external contacts. • Supported meetings, training sessions, appointments, and other organizational activities. • Used Microsoft Office and digital tools to manage information and improve workflow efficiency. • Responded to inquiries and provided timely assistance to clients and team members. • Maintained organized records while handling sensitive information professionally. • when handling confidential customer information.

▪ Provide professional customer support by handling inquiries, requests, and complaints promptly. ▪ Assist customers with account-related services, transactions, and general banking inquiries. ▪ Maintain accurate customer records and documentation using digital banking systems. ▪ Resolve customer issues efficiently while ensuring a positive customer experience. ▪ Verify customer information and handle confidential data with accuracy and discretion. ▪ Communicate clearly with customers through in-person and digital channels. ▪ Collaborate with internal teams to resolve customer issues and support daily operations. ▪ Manage multiple customer requests while maintaining attention to detail and service quality. ▪ Follow established procedures and compliance requirements when handling customer information and transactions.

▪ Managed front-desk operations and responded to guest inquiries professionally. ▪ Handled incoming calls, emails, requests, and general business communications. ▪ Maintained organized guest records and documentation. ▪ Coordinated guest requests and communicated with relevant departments for resolution. ▪ Assisted with administrative duties, filing, documentation, and record keeping.