Deborah Poole

Consistently recognized by the CEO for service and duties assigned during company-wide meetings. • Streamlined record remediation, resulting in a 65% increase in team throughput, reducing the turnaround time for client requests from two weeks to 24 hours or less. • Led the User Acceptance Testing (UAT) team, providing critical feedback to developers on enhancements, eliminating post-release issues, and improving overall product quality. • Developed and implemented daily and quarterly performance reports, providing leadership with actionable data to track team progress and optimize resource allocation, project status, and team performance. • Implemented effective training programs, increasing team cohesion, and reducing staff turnover.

Consistently recognized by the CEO for service and duties assigned during company-wide meetings. • Directed and managed a remediation team, consistently processing high volumes of daily record updates and special requests, ensuring adherence to organizational policies, and maintaining project timelines. • Spearheaded UAT testing efforts, providing critical feedback to developers that directly influenced feature enhancements, leading to improved project deliverables, and eliminating post-implementation defects. • Developed and maintained comprehensive performance reports, delivering timely insights to leadership on team, enabling data-driven decision-making, decreasing performance errors from 25% to zero. • Participated in project meetings, ensuring alignment on project goals and future strategic direction. • Implemented targeted training programs, increasing team efficiency by 30%.

Rose from part-time assistant to office administrator, managing all aspects of the company. • Managed the scheduling and completion of client appointments, ensuring timely execution and client satisfaction. • Implemented and executed daily bank reconciliations and managed accounts payable/receivable, ensuring accurate financial tracking, and contributing to efficient financial project management. • Maintained precise supply and equipment inventories and managed purchase orders, ensuring timely procurement and efficient resource allocation for operational projects. • Maintained organized and accessible project documentation for effective tracking and reporting. • Managed staff across multiple departments and external contractors, coordinating resources to support repair projects and other organizational needs, demonstrating effective cross-functional project management.

Certificate, Project Management

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