About
I am an IT professional with over 8 years of experience supporting enterprise infrastructure, most recently working as a Senior End User Computing Analyst at Norton Healthcare. My background includes managing thousands of endpoints and collaborating closely with Security and Networking teams on incident response and compliance efforts.
My work spans deploying and managing security operations tools like Wazuh SIEM/XDR, configuring OPNsense firewalls, and building virtualization platforms using Proxmox VE. I have hands-on experience with Windows Server, Active Directory, VLAN segmentation, and scripting with PowerShell and Bash, all applied in both enterprise and home lab environments.
Experience
Senior End User Computing Analyst
Jan 2019 – Present
Manage the team’s internal knowledge base (Wiki), creating and maintaining comprehensive how‑tos, standard operating procedures, and troubleshooting guides for all supported hardware and software; restructured page categorization and navigation to improve accessibility and reduce average research time for the team.
Currently Campus Lead for Executive Campus. Provide direct technology support to C-suite executives, ensuring mission critical workstations, mobile devices, and collaboration tools are fully maintained with priority response times Before transition to Executive Campus - Campus Lead for one of Norton Healthcare’s major hospitals, overseeing ~1,930 + Windows devices (desktops, laptops, workstations) and all associated peripherals (printers, scanners, docking stations, AV equipment), as well as ~1,000 Dell Wyse ThinOS thinclients.
Supervised a team of three Intermediate Analysts, delegating tickets, providing training and/or technical assistance when necessary.
Serve as an escalation point for issues that cannot be resolved by Intermediate team members or those requiring escalated access.
Ensure equipment is properly setup, configured, and managed as well as ensure asset management standards are maintained at assigned location.
Windows 10Active DirectoryDell Wyse ThinOSNetwork ConnectivityHardware Support
Norton Healthcare
Desktop Support Technician
May 2017 – Jan 2019
Primary responsibility: assisting Norton Healthcare’s End-User Computing team in resolving incident tickets and completing work orders.
Same duties and responsibilities as the EUC Analyst – Intermediate position seen above.
Incident ManagementDesktop SupportTicket Resolution
Brooksource (Contract w/ Norton Healthcare)
KFC Help Desk Specialist – Intern
Sep 2017 – Jan 2018
Responsible for providing first level support and troubleshooting for every KFC restaurant manager and team member that calls or chats with the KFC Restaurant Help Desk.
Analyze and resolve hardware, software and operational issues within Yum! Brands service level agreements.
Log all incidents into an Incident Management System with clear, concise language.
Work in an efficient/fast-paced environment to meet or exceed team and individual service targets.
Maintain a basic understanding of KFC operational procedures Achieve an on target or above rating on quality, service, and productivity metrics. Closed an average of 30 incidents per day and maintained a productivity percentage of 90%.
Help Desk SupportIncident ManagementTroubleshooting
Yum! Brands
IT Intern II
Jan 2017 – Apr 2017
Gained foundational exposure to enterprise IT operations by shadowing senior technicians on the IT Infrastructure Team during network maintenance, server administration, and hardware lifecycle management.
Observed and participated in change management processes, learning how large-scale energy utilities maintain high-availability systems.
Network MaintenanceServer AdministrationChange Management
LG&E and KU Energy LLC
Education
University of Louisville
BSBA · Computer Information Systems: Information Security
2018
Certifications
AZ-900 Microsoft Certified: Azure Fundamentals
Microsoft
CompTIA Security+
CompTIA
Skills
JiraBashBatch ScriptingPowerShellOPNsenseWiresharkVLANsDHCPDNSTCP/IPVMware WorkstationVirtualBoxProxmox VELinuxmacOSWindows ServerWindows 10Active DirectoryMicrosoft SCCMWazuh
