Dianne McIntyre

Coordinate daily scheduling operations for a high-volume dental office, ensuring efficient patient flow, provider productivity, and a positive patient experience. Serve as a primary point of contact for patients while supporting front office operations, treatment coordination, and financial communication. ● Manage and optimize provider schedules using Open Dental to maintain efficiency and accommodate patient needs ● Coordinate patient scheduling, confirmations, and follow-up communication with professionalism and attention to detail ● Assist patients with CareCredit and Cherry financing applications, helping improve treatment accessibility and financial understanding ● Present treatment plans and support patient education, contributing to a treatment acceptance rate of approximately 75% ● Maintain accurate patient records and ensure timely, organized administrative processing ● Collaborate closely with clinical and administrative teams to support smooth daily operations and patient satisfaction

Entered and verified data accurately into the company database, ensuring data integrity. Collaborated effectively with other departments or clients to clarify any unclear or incomplete information before entering it into the system. ● preformed regular audits of data entries to identify & correct errors, maintaining a high level of accuracy ● collaborated with team members to resolve discrepancies of missing information in the database ● reviewed legal documents such as deeds, mortgages, judgements and tax records to ensure accuracy & completeness of property abstracts

Manage supply orders from various suppliers while adhering to budget constraints. Coordinated scheduling for multiple hygienists and doctors. Greet and assist patients, process payments, and verify/update insurance information to ensure accuracy. ● Maintained current OSHA training and CPR certification. ● Performed minor repairs on equipment as needed to ensure operational efficiency. ● Prepared operatories and patients for procedures, ensuring proper sterilization for a hygienic, safe environment. ● Completed Chairside Economical Restoration of Esthetic Ceramic (CEREC) training for designing and fabrication of EMAX crowns.

Operated as lead assistant in 4-handed dentistry office, providing efficient chairside support. Coordinated and facilitated a wide range of patient dental procedures. ● Managed assistant scheduling, using Dexis and Dentrix to optimize workflow. ● Oversaw inventory and supplies, ensuring adequate stock levels.