About
Results-driven Data Analyst with over 6 years of experience blending operations leadership, data analytics, and AI-driven insights to optimize performance and drive business decisions. Skilled in Python, SQL, Power BI, and Machine Learning to extract actionable insights and deliver measurable improvements in efficiency, revenue, and customer experience. Passionate about leveraging data to design innovative solutions aligned with analytics and marketing enablement goals.
Core Competencies Programming & Tools: Python, SQL, Power BI, MS Excel, AI Tools Machine Learning: Regression, Classification, Clustering, KNN, Hypothesis Testing, Statistical Modeling Data Skills: Data Wrangling, Feature Engineering, Model Evaluation, Data Visualization, Dashboarding Business Skills: Performance Analysis, Strategic Planning, Customer Segmentation, Stakeholder Management Soft Skills: Leadership, Cross-functional Collaboration, Analytical Thinking, Communication
What I'm looking for
Data Science or Data Analyst
Experience
Assistant Manager – Customer Care
Teleperformance Global Business Pvt. Ltd.
Aug 2018 – Jan 2024
• Led a 30+ member team and integrated data-driven decision frameworks, improving process efficiency by 18%.
• Utilized Python and SQL to automate performance tracking, reducing manual reporting time by 40%.
• Designed customer satisfaction dashboards in Power BI for real-time insights.
• Collaborated with analytics teams to implement AI-based quality monitoring, improving evaluation accuracy.
• Conducted root-cause analysis using statistical methods to improve service delivery metrics.
• Mentored team members on leveraging data analytics for operational optimization.
PythonSQLPower BI
Customer Service Associate
Intelenet Global Services Pvt. Ltd.
Jul 2017 – Oct 2017
• Analyzed customer interaction data to improve response accuracy and service efficiency.
• Provided customer insights for process improvement, contributing to a 10% uplift in satisfaction.
• Documented feedback trends to support data-driven decision-making.
Data AnalysisCustomer InsightsReporting
Education
Kalinga University
Bachelor of Science · Computer Science
2018
Certifications
Project Management
LearnTube.ai
2025 – No expiry
Business Analyst
LearnTube.ai
2025 – No expiry
Master Data Science
Unicliff
2025 – No expiry
Teleperformance JUMP Certification
Teleperformance
2024 – No expiry
Embedded Systems & Robotics
i3indya Technologies
2013 – No expiry
Skills
AI toolsMachine LearningSQLPythonPower BI
