Dolores Hudson

● Manage large amounts of inbound and outbound calls in a timely manner for Care Oregon/OHP ● Handle sensitive client information ● Provided scheduling and imputing customer information ● Processed members new information and requested Bus Cards and US Bank Focus Cards, ● Helped with Gas Mileage Reimbursement with members ● Identified customers’ needs, clarify information, research issues and provided solutions ● Taking messages, booking appointments, initiating outbound calls, and transferring calls ● Understanding caller needs and providing business information ● Being part of a team and contributing to continued excellence ● I use two screens ● I use ADP, EcoLane, Genesys, MMIS, Trimet (Trip Planner, Check Hop Balance), LIF App, Microsoft Teams, Microsoft Excel, Microsoft Sharepoint, One Note, and CIM3, MobiMe, Health Trio Connect, OHA, Forticlient

Transdev: Ride To Care

● Manage large amounts of inbound and outbound calls in a timely manner ● Handle sensitive client information ● Provided scheduling and imputing customer information ● Processed members new information and requested bus cards, and helped with the MTM Link App ● Helped with Gas Mileage Reimbursement with members ● Identified customers’ needs, clarify information, research issues and provided solutions ● Taking messages, booking appointments, initiating outbound calls, and transferring calls ● Understanding caller needs and providing business information ● Being part of a team and contributing to continued excellence ● Used Five9, Reveal, Microsoft Teams, Microsoft Excel, Workday, Acuity, and Community

Medical Transportation Management

● Temporary Position ● Manage large amounts of outbound calls in a timely manner ● Handle sensitive client information ● Provided scheduling and imputing customer information ● Processed members new information and requested insurance IDs ● Identified customers’ needs, clarify information, research issues and provided solutions ● Taking messages, booking appointments, initiating outbound calls, and transferring calls ● Understanding caller needs and providing business information ● Asked if members had additional questions or needed help with anything pertaining to their health plan, rent, utilities or transportation needs ● Being part of a team and contributing to continued excellence ● Used Microsoft Excel and Microsoft Teams

CareOregon

● Manage large amounts of inbound and outbound calls in a timely manner ● Handle payments and sensitive client information ● Provided scheduling and imputing customer information ● Identified customers’ needs, clarify information, research issues and provided solutions ● Answering calls for a variety of small businesses and professionals ● Taking messages, booking appointments, initiating outbound calls, and transferring calls ● Understanding caller needs and providing business information ● Being part of a team and contributing to continued excellence ● Used Slack and Dayforce

Smith.ai

● Managed large amounts of inbound and outbound calls in a timely manner ● Followed call center “scripts” when handling different topics ● Identified customers’ needs, clarify information, research issues and provided solutions ● Provided scheduling and imputing customer information ● Used HouseCall Pro

Securus Contact Systems

● Caregiver: I wash the resident's clothing ● I wash dishes for the facility ● I am there to help the residents with whatever they need ● I am certified in First Aid and CPR

Advocate Care

● Teacher Aide/Helper ● I also wash dishes and clothes. Also took out trash ● I change diapers and give out food ● Create games and help with class work ● Has Food Handlers Card and CPR and First Aid Certified

Academy for Kids

● I showed and used my customer service skills by smiling and catering to the customer. ● I also used my organizational skills to help keep the store at its best and presentable.

Old Navy

● Answered calls and took messages ● Scanned and filed patients files ● Cleaned rooms which I took out trash, restocked items, washed items for doctor use ● Also scheduled appointments

Renew Chiropractic Clinic

● I washed dishes ● Refilled salsa containers and condiments ● I cleaned the bathroom, wiped down tables and chairs for customers ● I also got ice for drinks. ● I have my food handlers card.

Por Que No

● Seasonal position ● I give people a welcoming environment when coming to try on clothes. ● I also help put clothes back on racks.

Marshalls (TJX)