Elizabeth Richard

• Started as Store Manager in 2017 • Worked for Support Services during COVID • Promoted to General Manager in March 2021 • Know how to use Panini check scanning system • Make reservation emails and calls • Run largest and busiest facility in district • Keep A/R's below company average • Teammate of the month on numerous occasions • Answer phones and emails • Make past due calls and emails •Developed a reputation for prompt, efficient service with a high level of accuracy •Trained and supervised eight new hires

• Rang up customers and trained new employees in Sporting Goods section • Checked in items from deliveries and distribute items for other stores • Up sold on items that were on sale or on clearance • Organized products and set up displays for new products • In depth knowledge of products for sale for camping, hiking, and hunting/fishing • Worked in warehouse when needed • Kept camping and sporting goods sections clean and organized • Put away daily deliveries from warehouse and vendors • Participate in monthly education sessions with vendors such as Keen Shoes, Darn Tough Socks, and Yakima •Built rapport with clients by providing quality customer service and problem solving •Communicated with customer support for clarity on questions that were not answered in the online FAQs

• Calculate weekly payroll and employee taxes • Design and implement ordering guides for beer • Design and implement price look up sheets for beer • Maintain and update lottery vending machines • Count money from previous days sales from lottery vending machines and safe • Put away weekly beer deliveries • Place orders for instant lottery tickets • Ring up customers for lottery

• Open and close store when needed • Calculate weekly payroll for employees • Calculate PA 941 and Employee Withholding taxes • Sign checks for employee payroll and bills • Designed shift sheets • Receive orders and deliveries • Proficient with Pennsylvania Online Lottery Terminals • Interview and hire new employees • Familiar with McLane Food Delivery Order Guide • Familiar with Nucleus Computer Systems • Proficient with SSCS and Sunoconet • Performed daily tallies of registers • Maintained inventory levels • Performed customer service • Work the register and lottery machines • Performed general maintenance