Eliza Sparks

Eliza Sparks

Data Entry, Administrative Assistant, Customer Service

Payson, UT 84651, United States

#OpenToWork

About

I have over 10 years of experience working in administrative support, customer service, and data entry roles, most recently as an Administrative Assistant at Andy’s Painting LLC since 2013. My work history spans various industries including painting services, pharmacy customer care, logistics, and retail management. My work spans data entry management, organizing documents, and customer communications using tools like JIRA, Slack, EMR systems, and CRM software. I have handled sensitive information under HIPAA compliance, managed billing and insurance issues, and performed operational tasks such as inventory input, cash management, and team leadership in fast-paced environments.

What I'm looking for

I'm looking for a remote position that's flexible where I can showcase my skills. I am excellent with small details, organization, time management and exceed at meeting all my goals. I have experience in different areas of work such as customer service, health care, data entry, document organizing and submitting as well as some tax preparation and audit duties. I am open to new opportunities and I have a strong work ethic I can't wait to bring to my next role.

Experience

Andy’s Painting LLC

Administrative Assistant

Andy’s Painting LLC

Feb 2013 – Present

Andy’s Painting is a small family-owned business, therefore I have periods of not working when business is slow. My duties as an Administrative Assistant with Andy’s include data entry management, organizing and filing documents, preparing audits, itemizing receipts, scheduling meetings, social media presence, emails and chats with customers and other administrative tasks as needed.

Data entryDocument managementSocial media
PillPack by Amazon Pharmacy

Customer Care

PillPack by Amazon Pharmacy

Feb 2022 – Jan 2023

As a customer care agent, I was responsible for answering phone calls, inbound and outbound if needed, answering incoming chats and responding to emails. I would send out prescriptions via mail, order new prescriptions when needed from providers, worked with insurance companies and solved issues with billing or insurance coverages, input data into EMR systems, used JIRA; Slack and Softphones as well as other data management and communication systems. HIPAA training and handling of sensitive customer information and training new employees when needed.

EMRJIRASlack
FedEx Ground

Package Handler

FedEx Ground

Jun 2020 – Feb 2022

Loaded and unloaded trucks, scanned and organized packages, removed jammes on belts, managed teams, used time management to ensure loads were loaded or unloaded in a timely manner, worked with customer sensitive information, followed all safety and company guidelines.

Package scanningTeam managementTime management
Maverik

Adventure Guide

Maverik

Sep 2019 – Jan 2020

Preformed basic cashier and store duties including POS transactions, helping customers with rewards system, restocked merchandise and helped put trucks away, cleaned all soda and coffee machines nightly, mentored new team members and trained on registers, kept the store clean when there was down time and gave outstanding customer service to every customer that came in the store.

POS transactionsCustomer serviceTraining
Pizza Hut

Assistant Manager

Pizza Hut

Oct 2018 – Jul 2019

Performed store opening or closing duties, assigned teams to stations, managed employees, performed task delegations, input inventory and sales data, customer service, handled escalations, cash management and deposits, regular training to adhere to food safety guidelines, other management tasks as needed.

Inventory inputCash managementTeam management
Little Caesars Pizza

Lead Manager

Little Caesars Pizza

Nov 2013 – Nov 2014

Set overall daily visions, team leadership, maintained high standard food quality, inspection preparation, tracked food production levels, sales forecasting, customer service, cash handling, training new employees.

Sales forecastingCash handlingTeam leadership

Education

Woods Cross High School

Woods Cross High School

Computer Science

2009 – 2013

Skills

BillingEMRSlackJIRAMicrosoftData entrySalesforceEmail managementLive chatQuickBooksCRM softwareCustomer serviceAdministrative tasks

Languages

English