Customer support
Ibadan, Nigeria
#OpenToWorkI am a professional Customer Service Representative with hands-on experience in interacting with customers. My unique professional experience stems from understanding the importance of handling and resolving customer concerns and issues promptly, as being paramount to ensuring a high level of customer satisfaction, retention, and referral. My work involves using CRM software to manage customer interactions efficiently. I have supported over 900 class members at Digital Witch IT Support and achieved a 98% customer satisfaction rating at Eminence Studio by addressing enquiries timely and improving internal processes.
Im looking for customer centered role where I can apply my experience in customer support, CRM, and ticket resolution to deliver efficient, high quality service… I’m especially interested in customer support, administrative virtual assistant, tech support or hospitality space where I can enhance customer experience and streamline support operations.
Digital Witch IT Support
-Motivated and improved the customer service department and its over 900+ class members to propel them towards set goals. -Provided support to new customers by providing necessary introductory information and standby assistance to help catch up with updated services -Answer customer’s question within provided SLA timeframe
Found Africa
Executed targeted lead generation campaigns using social media, email outreach, and digital marketing tools. Managed end-to-end sales pipeline, from prospecting to closing, ensuring consistent deal flow and conversion. Coordinated client meetings, product demos, and follow-ups through effective calendar management and scheduling systems. Maintained CRM systems to track customer interactions, pipeline status, and performance metrics. Built and nurtured strong client relationships to drive repeat business and referrals.
Eminence Studio
-Addressed customer service enquiries in a welcoming and timely fashion -Achieved a customer satisfaction rating of 98% -Provided input in improving internal processes
BAEd · History
