TECHNICAL SUPPORT ENGINEER | SYSTEMS SUPPORT | ENDPOINT OPERATIONS
Greenville, SC, United States
#OpenToWorkI am an IT professional with over 6 years of experience in enterprise support, currently working as a Product Support Specialist at Infobase Holdings Inc since November 2025. My career spans roles in technical support and endpoint operations across multiple companies, handling environments ranging from 5,000 to over 100,000 users. My work involves managing high volumes of support tickets, investigating SaaS issues, and collaborating with engineering teams to resolve defects. I have hands-on experience with Active Directory, endpoint deployments, incident management, and enterprise hardware lifecycle management, using tools such as Zendesk and Jira to maintain SLA performance and reduce downtime.
I am looking for a great work life balance in a growing company. Where my experience and potential are groomed to help rise within the company.
Infobase Holdings Inc
Managed an average workload of 30+ support tickets daily while maintaining exceptional SLA performance. Investigated complex SaaS issues, reproduced defects, and partnered with engineering teams for resolution. Created documentation and knowledge resources reducing recurring support requests.
Computacenter
Supported enterprise environments serving 5,000–100,000+ users across endpoint deployments and lifecycle management. Coordinated weekly deployment and refresh initiatives for enterprise hardware environments. Reduced downtime through rapid troubleshooting and incident response.
CIS Information Systems
Handled incident triage and escalations in enterprise support environments while meeting SLA expectations. Supported Active Directory inventory systems and endpoint operations.
Pomeroy
Delivered Tier II support in high-volume enterprise environments. Resolved access, incident, and service requests while documenting solutions.
Bachelor's Degree · Accounting
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