Erielle Phoebe Sta. Ana

● Designed promotional materials and wrote post captions for Facebook, Instagram, and TikTok to support brand visibility ● Managed appointment scheduling and booking via Google Calendar, including client reminders and rescheduling ● Monitored and responded to client inquiries through Meta Business Suite (Facebook, Instagram) and TikTok, and handled post-service follow-up messages ● Created client feedback graphics using Canva and generated leads by messaging past clients about promotions and appointment reminders

● Managed social media accounts, including content posting, caption writing for bazaar events, and audience engagement ● Handled customer inquiries via Meta Business Suite and direct client interactions: addressed inquiries, secured sales, assisted purchases, and issued loyalty cards to returning customers ● Conducted manual inventory counts, tracked out-of-stock items, and updated inventory tracking spreadsheets in Google Sheets ● Maintained business files using Google Drive, logged bazaar event dates using Google Calendar, and assisted customers in selecting products during bazaar events

● Scanned and digitized financial documents to support recordkeeping and documentation ● Assisted with payroll data entry in Microsoft Excel and prepared check disbursements to support financial operations ● Organized and maintained financial documents and records to ensure audit readiness ● Encoded and monitored medical and office supply inventory in the Hospital Information System and Excel, coordinating with Purchasing and Billing departments