ESTEFANIA MEDINA

Supervised a team of 22 employees, improving performance metrics by 80% through targeted training and coaching. Handled 30+ customer inquiries daily, resolving 95% of issues without escalation. Coordinated executive meetings and maintained scheduling efficiency for cross-functional teams.

Responded to 45+ emails daily, ensuring timely communication and improved customer satisfaction by 20%. Maintained and updated comprehensive office records, achieving 90% compliance with documentation standards. Assisted with payroll processing, including verifying, and entering employee timesheets.

Researched and explored various travel destinations to gather authentic and compelling stories. Wrote and edited articles,blog posts, and travel guides that highlight attractions, accommodations, and local culture. Pitched travel story ideas to magazines, blogs, and travel websites to secure writing assignments