Eviri Gere

Promoted to lead the organisation's technology environment while retaining hands-on ownership of architecture, implementation and senior technical escalation. • Own the technology roadmap and day-to-day delivery across cloud infrastructure, Microsoft 365, cyber security, enterprise applications, e-commerce, IoT and IT operations. • Architect and deliver an integrated business platform spanning Zoho CRM, Books, Inventory, People and Projects, WooCommerce and connected services, using APIs, webhooks, custom functions and workflow automation. • Built and tested end-to-end order, payment, invoice and inventory orchestration, including multi-line processing, warehouse controls, duplicate protection, status write-back, returns and controlled exception handling. • Administer Azure, AWS, Microsoft 365, Entra ID, endpoints, networking and access controls; strengthen security through MFA, RBAC, least-privilege administration and formal operating controls. • Lead technical delivery for DORIX smart-access products and OEM mobile applications, covering IoT/cloud integration, release governance, app-store compliance, vendor coordination and production readiness. • Translate operational requirements from senior stakeholders into architecture, implementation plans, tests, SOPs and go-live controls; act as the senior escalation point for complex cross-platform faults.

Supported a 24/7 regulated environment and maintained 99.9% availability across servers, Windows/macOS endpoints, payment networks, ATMs, gaming and third-party systems. • Deployed and optimised Cisco SD-WAN, LAN/WAN and enterprise Wi-Fi, contributing to a 20% reduction in service downtime. • Implemented Microsoft Entra ID and Intune controls for identity, device compliance, patching and endpoint security, reducing endpoint exposure by 40%. • Resolved L3 incidents, coordinated vendor and maintenance changes, and protected service continuity during infrastructure and application work.

Led a team of 15+ engineers delivering network, cloud and security services to enterprise and telecom clients, combining operational management with hands-on architecture and escalation. • Designed and deployed Azure, AWS and virtualised environments using VMware and Hyper-V, improving resilience, scalability and disaster recovery. • Architected secure LAN/WAN, SD-WAN, MPLS and wireless solutions across Cisco, Fortinet, Juniper, MikroTik, Ubiquiti and Cambium; configured BGP, OSPF, VPNs, firewalls and IDS/IPS. • Directed upgrades, migrations and multi-site deployments, reducing operational downtime by 30% through stronger monitoring, preventive maintenance and change control. • Implemented PRTG, LibreNMS and NetBox for proactive monitoring, capacity management and accurate network documentation. • Managed SLAs, vendors, regulatory stakeholders and complex L3 escalations, achieving a 99.8% technical resolution rate.

Provided advanced back-office support for Airtel's transmission network, resolving complex microwave, fibre and IP connectivity faults in a high-availability telecoms environment. • Monitored incidents, performed root-cause analysis and coordinated field engineers and vendors through service restoration. • Supported equipment integration, network upgrades, preventive maintenance and change activity across LAN/WAN and transmission environments. • Maintained incident records, technical reports and SLA documentation, ensuring clear ownership from detection to resolution.

Microsoft Certified: Azure Administrator Associate (AZ-104)

Microsoft

AWS Certified Cloud Practitioner

AWS

Microsoft Certified: Azure Fundamentals (AZ-900)

Microsoft

Ubiquiti Enterprise Wireless Administration (UEWA)

Ubiquiti

MikroTik Certified Network Associate (MTCNA) and MikroTik Certified Routing Engineer (MTCRE)

MikroTik

Project Management Professional (PMP)

Project Management Institute

Cisco Certified Network Associate (CCNA)

Cisco