Aruesiri Ogheneochuko

1. Respond promptly and professionally to customer inquiries through phone, email, live chat, and other support channels. 2. Identify customer needs, understand their concerns, and provide accurate and helpful solutions. 3. Handle customer complaints and difficult situations with patience, empathy, and professionalism. 4. Troubleshoot customer issues and provide clear step-by-step guidance where required. 5. Process customer requests, orders, account inquiries, and service-related issues accurately. 6. Follow up on unresolved customer concerns to ensure timely resolution and customer satisfaction. 7. Escalate complex or technical issues to the appropriate department when necessary. 8. Maintain accurate customer records, support documentation, and interaction history. 9. Use CRM, ticketing systems, communication platforms, and other support tools to manage customer requests. 10. Maintain a high level of product and service knowledge to provide accurate information to customers. 11. Work collaboratively with internal teams to resolve customer issues efficiently. 12. Meet established customer service standards, response-time targets, and performance expectations. 13. Identify recurring customer concerns and communicate feedback that can help improve products, services, and support processes. 14. Protect customer information and maintain confidentiality at all times. 15. Manage multiple customer requests and priorities while maintaining accuracy and attention to detail. Provide a friendly, professional, and consistent customer experience that supports customer satisfaction and retention.

Afriex Inc

• Provide customer support through email, chat, and phone, responding to inquiries and resolving customer issues promptly. • Investigate customer concerns, identify root causes, and provide appropriate solutions or product and service information. • Identify customer needs and proactively recommend solutions to improve the overall customer experience. • Manage customer cases while maintaining clear and accurate records in CRM and support systems. • Communicate effectively with customers throughout the resolution process and escalate complex issues when required. • Apply strong problem-solving, active listening, and empathy skills when handling sensitive or high-priority customer concerns. • Support customers in a financial technology environment while maintaining attention to service quality, accuracy, and compliance.

Afriex Inc.

• Managed customer requests and complaints through telephone, chat, email, and branch interactions, delivering timely and professional service. • Resolved customer account and service issues while escalating complex cases to appropriate teams when necessary. • Supported account opening, account maintenance, BVN enrollment and updates, and other customer account requirements. • Processed customer transactions, service requests, and applications accurately and within required timelines. • Assisted customers with mobile banking application setup and adoption, supporting the transition toward digital and cashless banking services. • Prepared weekly and monthly customer service and performance reports to support operational monitoring and decision-making. • Built and expanded customer relationships by identifying customer needs and recommending relevant banking products and services. • Cross-sold appropriate banking products and services while maintaining a customer- focused approach. • Followed banking procedures, regulatory requirements, data protection principles, and internal service standards when handling customer information and transactions. • Handled high-volume customer interactions while maintaining professionalism, accuracy, and customer satisfaction.

Workforce Group / Access Bank

· Handle inquiries in a professional manner. · Open & maintain customer accounts while ensuring compliance with regulatory requirements. · Process account transactions, requests, & service applications accurately & promptly. · Resolve customer complaints effectively, escalating complex issues where necessary. · Cross-sell the bank’s products & services to meet customer needs. · Maintain accurate records & provide regular reports on customer service activities. · Ensure adherence to bank

ACCESS BANK PLC

• Managed daily sales transactions, customer receipts, and sales register balancing. • Received and recorded inventory and supported item costing and inventory management. • Assisted with sales and marketing of electronics and office equipment. • Created and maintained vendor, customer, and inventory records. • Processed vendor payments, expenses, assets, bank deposits, and other financial transactions. • Performed POS, bank, debtors, and creditors reconciliation. • Verified financial and inventory data and maintained accurate business records. • Prepared operational and financial reports and supported data backup and verification activities.

Bensube Nig. Ltd. (Samsung Office)

Bank Operations Training

Stellar Legacy Pro

Data Protection

Access Bank

Professional Conduct and Ethics

Chartered Institute of Bankers in Nigeria

Tech Sphere Academy - Devops engineering (In Review)

Tech Sphere Academy