Fakhri Ihsan Nalendro

Fakhri Ihsan Nalendro

Key Account Manager at IBM

Jakarta, Indonesia

About

I am a strategy and operations builder who has turned ambiguous challenges into well-thought, executable plans. During my 4-year tenure at management consulting (Deloitte), energy strategy (Siemens Energy), and enterprise tech (IBM), I have been designing GTM frameworks, operational systems, and partner ecosystems that enable enterprises to scale. My best work has been in uncharted territory, where I have been able to bootstrap a pro-bono consulting practice from 0 to 40+ analysts supporting NGOs and SOEs. I have also designed 33 operational dashboards that drove a multinational FMCG network’s efficiency improvements by 33%. In addition, I have led $100M+ commercial due diligence efforts in the energy and mining sectors and most recently built a channel health framework at IBM that increased joint forecasting accuracy by 50% across 15+ distribution partners. I am a builder by nature, capable of constructing FP&A models, managing cross-functional delivery teams, and transforming vague ideas into pitches that executives can understand and buy into. As such, I am looking to drive strategic and operational transformation in a high-impact role at the intersection of Strategy & Operations, GTM Strategy, Founder’s Office, or Partner Ecosystem Enablement in a mission-driven or high-growth tech environment.

What I'm looking for

Role types I am targeting: Strategy & Operations Associate / Manager Programme Manager or Implementation Specialist Business Operations Analyst / Coordinator Corporate Communications or Content Strategy Manager Learning & Development / Enablement Manager Research & Policy Analyst (private sector or think tank) What I want: Remote-first or hybrid teams with colleagues across time zones Roles accountable to project milestones, delivery outcomes, or operational metrics

Experience

IBM

Key Account Manager

Apr 2024 – Present

• Recruited and enabled 5 strategic channel partners across banking, telecommunications, and public-sector verticals, equipping their sales and pre-sales teams with technical value-selling toolkits (HCI, S3 object storage, SAN, and AI architectures), resulting in 18 joint opportunities advancing to active negotiations and $4.5M in indirect pipeline within 6 months. • Designed and executed a partner-led market penetration strategy for 40+ net-new targets, developing co-branded outreach materials, demo/evaluation-unit programs, and incentive frameworks that lifted joint deal closure rates by 18% and expanded indirect footprint into 3 previously untapped industry segments. • Built a channel pipeline health framework aggregating partner-reported data across 15+ distributors and partners, identifying signal-to-noise patterns that improved joint forecasting accuracy by 50% and enabled proactive resource allocation for high- potential indirect opportunities while reducing channel conflict through structured deal reviews. • Drove pricing strategy and bid governance across multiple joint opportunities with channel partners, navigating special-bid escalations (achieving discounts up to ~76%) and initiating demo/evaluation-unit bids to shorten sales cycles and accelerate joint customer proof-of-value. • Orchestrated end-to-end enterprise storage and infrastructure solutions across banking, telecommunications, and public- sector accounts, coordinating pre-sales, delivery, distributor, and regional supply teams to convert complex requirements into resilient, high-performance solutions. • Led RFP responses and multi-site modernization programs for telecommunications and public-sector clients, coordinating hardware, professional services, integration, and data migration while securing principal-backed SLA commitments to meet compliance criteria.

HCIS3 object storageSANAI

IBM

The Riversight Group

Consultant

Apr 2023 – Mar 2024

• Co-developed a partner-centric go-to-market strategy for a new sports brand, creating 6 joint value propositions and 3 messaging pillars with 3 distribution partners, resulting in a projected 15% uplift in first-year conversion rates and 10% CAC reduction through partner-led customer acquisition. • Modeled 4 revenue-growth scenarios and quantified impact on conversion rates and partner deal velocity, enabling a prioritized roadmap that improved qualified indirect pipeline by 30% and targeted incremental annual upside of US$50,000.

Go-to-market strategyRevenue modelingPartner acquisition

The Riversight Group

Siemens Energy

GTM and Business Development Analyst

Sep 2023 – Mar 2024

• Directed due-diligence and market-mapping for 25+ prospective clients with project values exceeding US$100M, identifying strategic-fit criteria across 5 industry verticals and prioritizing opportunities aligned to company objective • Evaluated 10 emerging mining, energy, and oil & gas opportunities through end-to-end commercial due diligence, producing a comprehensive growth-and-investment report that identified priority initiatives across 3 sector pipelines and supported investment planning for the next 12–18 months. • Modeled deal economics and acquisition fit across 2 prioritized SOEs, translating collaborative inputs into actionable investment theses and supporting a 35% year-over-year revenue increase.

Market mappingCommercial due diligenceDeal economics

Siemens Energy

Strategy, Growth, and Innovation Intern

Jun 2022 – Sep 2022

• Fostered in-depth research analysis to support SOE banking client's business strategy, identifying partnership opportunities that increased potential customer engagement by 41%. • Designed and deployed 33 operational dashboards for a multinational FMCG client's distributor network, enabling real-time performance tracking across 12 partners and driving a 33% improvement in backend process efficiency through data-driven channel insights.

Research analysisDashboard designData-driven insights

Deloitte Consulting SEA

Education

Institut Teknologi Sepuluh Nopember

Institut Teknologi Sepuluh Nopember

Industrial Engineering

2019 – 2023
University of Pécs

University of Pécs

Business

2021 – 2022

Certifications

Google Data Analytics Professional Certificate

Google

IBM Global Sales School

IBM

May 2024 – No expiry

Skills

Product MarketingProcess optimizationMarket researchChannel OperationsData VisualizationCommercial Due DiligenceProcess OptimizationProject ManagementStrategy & OperationsPartner EcosystemBusiness OperationsStakeholder managementTableauPowerBISpreadsheetsSQL

Languages

English (Full professional proficiency)Indonesian (Native or bilingual proficiency)