About
I am a Business Administration graduate specializing in business analytics and finance, currently working as a Software Consultant Manager at Mnc Aero since 2025. I have been developing my expertise in software consulting, project management, and data analysis since at least 2019, giving me over 5 years of experience in these fields.
My work involves using tools like MySQL and Microsoft Office Suite to deliver client-focused solutions and optimize operations. I have experience managing escalated backlogs, training new hires, and collaborating cross-functionally with internal teams and customers. I also have a background in building interactive dashboards and conducting performance analysis using key performance indicators.
Experience
Software Consultant, Manager
Mnc Aero
Mar 2023 – Present
• Assigned tasks to team members depending on skills and knowledge, to guarantee that tasks are delegated properly and fairly.
• Monitored progress of tasks to ensure that deadlines are met.
• Provided feedback highlighting strengths and areas of improvement. Encouraged continuous learning and development.
• Represented the team in meetings, presentations and discussions with other teams by advocating for the needs and interests of members and ensuring their contributions are well recognized and valued.
• Managed and resolved issues within the team, ensuring a smooth workflow and a positive work environment.
• Participated in bi-weekly interactive calls with clients to mediate and solve problems, ensuring effective communication and resolution of concerns.
Project managementClient engagementProcess improvementTeam leadershipIssue resolutionCustomer supportTechnical troubleshootingProblem-solving
Sales & Customers' Management, Warehouse Management Intern
Pierre Fabre Tunisie
Feb 2022 – Jun 2022
• Graduation Project: Performance Analysis using Key Performance Indicators.
• Built interactive dashboards to track Key Performance Indicators.
• Conducted a full analysis on key customers, customer satisfaction and sales growth.
• Carried out a full analysis on warehouse management covering occupancy, inventory management, and related incidents.
Performance analysisDashboard buildingData analysis
Finance Department Intern
STEG: Société Tunisienne de l’Electricité et du Gaz
Jul 2019 – Jul 2019
• Handled financial transactions summing up to 7 million TND on average.
• Mastered the information and payment system and the service procedures in a short period of time.
• Contributed to financial record-keeping and bookkeeping tasks.
Financial transactionsRecord-keepingPayment systems
Education
Tunis Business School
Bachelor of Science · Business Analytics & Finance
2018 – 2022
Lycée Pilote Le Kef
Baccalauréat · Mathematics
2014 – 2018
Languages
Arabic (Native or bilingual proficiency)English (Professional working proficiency)French (Professional working proficiency)
