About
Customer-focused and detail-oriented professional with a B.Sc. in Public Administration (Second Class Upper Division).
Possesses strong communication skills developed through teaching, administrative support, and client interaction.
Experienced in handling inquiries, resolving concerns, maintaining records, and delivering excellent service.
Proficient in Microsoft Office and Google Workspace, and committed to providing positive customer experiences in remote and virtual work environments.
What I'm looking for
I am seeking a remote customer service/support role with a team that values clear communication, empathy, and efficiency. I thrive in environments where customer satisfaction is a top priority and where I can help resolve issues, answer inquiries, and create positive experience for users. I am especially interested in opportunities that allow me to grow my problem-solving skills, work collaboratively with a global team, and contribute to improving customer support processes.
Experience
Customer Service Representative
Client Support Services
Jan 2024 – Present
Respond professionally to customer inquiries through phone, email, and online communication channels.
Assist customers with information requests, issue resolution, and service-related concerns.
Maintain accurate customer records and document interactions.
Escalate complex issues appropriately while ensuring customer satisfaction.
Demonstrate excellent communication and active listening skills when addressing customer needs.
Email & Chat SupportRecord Management
English Tutor
Uncle Ken's Class
Jan 2023 – Jan 2024
Delivered high-quality English language instruction to students of varying skill levels.
Provided individualized support to help learners achieve academic goals.
Addressed inquiries from students and parents in a professional manner.
Maintained student records and monitored academic progress.
Student RecordsAcademic Support
Education
Nnamdi Azikiwe University
Bachelor of Science · Public Administration
2021
Certifications
National Youth Service Corps (NYSC)
National Youth Service Corps
2021 – 2022
Skills
Time ManagementGoogle WorkspaceMicrosoft OfficeRecord ManagementData EntryEmail & Chat SupportComplaint Resolution
Languages
English (Native or bilingual proficiency)
