About
Detail-oriented and customer-focused Administrative Virtual Assistant with a background in Public Administration and extensive experience in administrative support, hospitality, and customer service roles.
Proven ability to manage schedules, organize documents, handle client inquiries, and maintain accurate records.
Proficient in Google Workspace tools, with strong communication and problem-solving skills.
Committed to delivering high-quality virtual support, ensuring smooth operations, and providing excellent customer service to clients and businesses.
What I'm looking for
I am looking for an Administrative Virtual Assistant or Executive Assistant role where I can use my organizational, communication, and problem-solving skills to support a busy team or business. I enjoy managing calendars, coordinating schedules, handling email correspondence, organizing documents, providing customer support, and ensuring daily operations run smoothly.
Experience
Administrative Virtual Assistant
Remote
Oct 2021 – Dec 2022
• Provided high-level administrative support to clients across different industries.
• Managed and organized Google Drive folders, documents, and spreadsheets for efficient information retrieval.
• Scheduled meetings, managed calendars, and handled email correspondence for clients.
• Performed data entry tasks, created reports, and maintained accurate records.
• Maintained excellent client relationships and delivered tasks within deadlines.
Google WorkspaceCalendar ManagementData Entry
Customer Service Specialist
Citygate Global Investment Limited.
Aug 2020 – Sep 2021
• Assist customers with inquiries about loan products, savings, and other financial services.
• Assist customers with inquiries about loan products, savings, and other financial services.
• Processed guest reservations, cancellations, and special requests accurately.
•Provide accurate information on loan repayment schedules, interest rates, and account management..
• Assisted with guest account management and updates.
Receptionist Administrative Assistant
Country Guest House Ikeja, Lagos.
Sep 2018 – Jun 2020
• Responded to guest inquiries and provided detailed information about hotel services and amenities..
• Resolved guest complaints promptly and effectively, ensuring high levels of guest satisfaction.
• Managed reservations, check-ins, and check-outs with accuracy and efficiency.
• Maintained detailed and accurate records of guest interactions and transactions.
• Collaborated with other hotel departments to resolve guest issues and enhance service quality.
Handling of social media account like responding to comments, making post and replying emails
Customer ServiceReservations ManagementSocial Media
Education
Abia State Polytechnic, Aba, Abia State, Nigeria
Higher National Diploma · Public Administration
2024
Abia State Polytechnic
Higher National Diploma · Public Administration
2019 – 2024
Abia State Polytechnic, Aba, Abia State, Nigeria
Ordinary National Diploma · Public Administration
2021
Secondary Commercial School, Alayi, Abia State, Nigeria
2017
Certifications
Higher National Diploma
Abia State Polytechnic
Mar 2026 – No expiry
Skills
Google workspaceData EntryCRM ManagementCustomer ServiceCalendar ManagementEmail Management
Languages
English (Professional working proficiency)
