Telecommunications & Customer Experience Professional
Laguinbanua West, Numancia, Aklan, Philippines
#OpenToWorkI’ve spent my career in the telecommunications industry growing into versatile roles—from managing store operations. to handling inventory processes, to supporting customers across sales and after-sales needs. Whether assisting clients in-store or online, generating leads in the field, or helping execute marketing campaigns, I’ve learned how to connect with people and deliver solutions that matter. These experiences have shaped me into a confident communicator, a dependable team player, and a professional who values strong, lasting client relationships.
SMART COMMUNICATIONS, INC.
Oversaw end-to-end store operations, ensuring efficient workflow and excellent customer experience. Led a team responsible for sales, customer solutions, and after-sales support. Monitored store performance metrics, sales targets, and operational compliance.
INTERNATIONAL BUSINESS MACHINES (IBM)
Reviewed, validated, and processed contracts for major corporate clients. Supported bid workflows for clients across the Philippines and Southeast Asia Ensured accuracy, compliance, and timely processing of documentation
Bachelor of Science · Business Management
