Fayyaz Shaikh

System Engineer, working as an L2 support, providing premium support to CEO, CFO, VP, AVP, Managers, also support to End users. • Provide L2 desktop and system support to business users, including managerial and leadership staff, for Windows 10/11 laptops and desktops. • Troubleshoot hardware, operating system, application, and connectivity issues for Dell, HP, Lenovo, Asus, and other enterprise devices. • Support Microsoft 365 applications, Outlook configuration, mail profile issues, and end-user productivity tools. • Configure laptops and desktops for new joiners, install required business applications, and ensure compliance with IT policies. • Perform security patching, antivirus updates, BitLocker enablement, and routine endpoint maintenance activities. • Troubleshoot VPN access, printer/scanner issues, domain-related configurations, and basic network problems. • Deliver remote support using SCCM tools and ensure timely ticket closure within defined SLA targets. • Coordinate with vendors or internal teams for hardware replacement, escalation handling, and issue resolution.

• Maintained asset and support information in the ServiceNow database. • Installed, configured, and troubleshot desktops, laptops, operating systems, printers, and software packages. • Supported Windows 7 and Windows 10 environments with a focus on user issue resolution and system readiness. • Configured and troubleshot Microsoft Outlook and related email client issues. • Assisted users with hardware incidents, software deployment, and day-to-day technical support requirements.

• Provided desktop support and end-user computing support for day-to-day IT operations across business users and departments. • Desktop support and end user computing (EUC) across Windows 7/10/11, & MAC OS including installation, configuration, troubleshooting, and user onboarding. • Administered Windows Server environment components including Active Directory, DNS, DHCP, WSUS, WDS, and file server services. • Managed user accounts, groups, permissions, password resets, and organizational units in Active Directory, including PowerShell-based administrative tasks. • Supported server-side patch management through WSUS and assisted in maintaining system updates across endpoint and server environments. • Performed system imaging and OS deployment using Windows Deployment Services (WDS) for desktop and laptop rollouts. • Supported file server access, shared folder permissions, backup monitoring, and routine infrastructure health checks. • Managed incidents and service requests through Freshservice and Kaseya, ensuring timely response, escalation, and closure as per SLA. • Handled desktop, printer, software, and network-related issues while balancing both end-user support and server / infrastructure responsibilities.

Job Profile: Providing Hardware & Networking Support, Trouble Shoot Hardware, OS, Linux (Ubuntu) Installation, configure mail Having OS Windows 2003 Server, and XP. Install Network Printers & Local Printer, SonicWALL firewall configuration. • Provided hardware and networking support for desktops, printers, and end-user systems. • Installed and troubleshot Windows Server 2003, Windows XP, Windows 7, and Ubuntu systems. • Configured Outlook, Thunderbird, Windows Live Mail, Outlook Express, and smartphone email connectivity. • Installed and maintained network printers, local printers, and peripheral devices. • Assisted with LAN troubleshooting, structured cabling, and general desktop support operations. • Supported basic SonicWALL firewall-related configuration activities.

MCSE (Microsoft Certified System Engineer)

Microsoft

DCA (Diploma Computer Application)

Ministry of HRD, Govt. Of India