About
Experienced professional with a solid background in the banking sector and specialized eye hospital administration, possessing expertise in service excellence, operational management, and administrative oversight.
In banking, developed strong analytical precision, financial data handling skills, and solution-focused client services.
In healthcare, cultivated effective interpersonal communication, medical team coordination, and patient administration adherence to professional healthcare standards.
What I'm looking for
I'am looking for opportunities in Customer Support, Healthcare Administration, Voice Acting/AI Data Operations, Data Analysis, Data Science, or Operation Management.
I aim to leverage my 5+ years of experiences in team supervision, patient services, administrative complience, and digital content creation to deliver high-quality operational support and exceptional customer experiences.
Experience
Person in Charge (PIC) - Medical Support
Jan 2021 – Feb 2026
Supervised and ensured that Frontliner, Cashier, and Medical Records services operated smoothly and in full compliance with operational standards to ensure patient comfort.
Mentored the Hospital Health Promotion (PKRS) team in executing health education programs and maintaining clear, empathetic communication with patients and families.
Prepared administrative reports, controlled operational compliance, and facilitated inter- departmental workflows to support overall hospital excellence.
Operational managementAdministrative oversightPatient administration
RS Mata JEC Orbita @ Makassar
Service Quality Ambassador
Nov 2011 – Jun 2020
Ensured consistent, high-quality service standards across all regional branch offices.
Delivered direct coaching and training sessions to branch personnel to foster professional, welcoming, and customer-centric service behavior. Prepared service quality evaluations and analytical feedback reports to support continuous operational improvements and uphold customer satisfaction.
CoachingOperational improvements
PT. Bank Sinarmas, Tbk.
Bank Teller
Aug 2009 – Nov 2011
Accurately processed daily customer transactions, including deposits, cash withdrawals, and wire transfers, while ensuring vault security and daily balance reconciliation.
Provided hospitable customer service, communicated foundational banking product details, and established positive relationships to build client trust.
Transaction processingVault securityCustomer service
PT. Bank Mega, Tbk.
Education
Universitas Veteran Republik Indonesia
Bachelor of Management (S.E.)
2009 – 2013
Skills
AI LabelingData LabellingData AnnotationData ScienceData AnalysVoice ActingCommunicationCustomer SupportHealtcare Administration
Languages
English (Limited working proficiency)Indonesian (Native or bilingual proficiency)
