Fitria Jovanka

- Manage and maintain strong client relationships to ensure satisfaction and long-term partnerships. - Coordinate the full procurement workflow, including inquiry handling, RFQ processing, quotation submission, PO management, delivery tracking, and billing follow-up. - Collaborate with internal sourcing/vendor management teams to secure competitive pricing and lead times for proposals. - Act as the main point of contact for accounts, ensuring clear communication and prompt resolution of client concerns. - Prepare and manage commercial documentation including quotations, purchase orders, and tender submissions, ensuring accuracy and proper CRM updates. - Lead the onboarding process for new clients by aligning requirements, documentation, and internal coordination to ensure a seamless start.

- Proactively develop and manage client relationships while identifying new market opportunities - Clearly articulate the unique benefits of our products/services to potential clients - Analyze competitors and industry trends to refine sales strategies effectively - Utilize digital platforms, especially social media, to discover and engage with new leads and markets - Initiate personalized outreach via email and phone to build strong client connections - Collaborate closely with the marketing team to execute impactful campaigns and boost brand visibility - Participate actively in industry events to expand networks and generate leads

- Efficiently manage and regularly update inventory across various sales channels, encompassing both online marketplaces and company website - Contribute to the preparation and dispatch of customer orders, ensuring their prompt delivery and accurate tracking - Maintain open lines of communication with offline retailers to guarantee the timely and precise delivery of products, promptly addressing any issues that may arise - Play a pivotal role in identifying and cultivating new sales opportunities and partnerships aimed at boosting revenue and enhancing brand recognition - Assist in fundamental bookkeeping tasks, such as meticulously recording sales and expenses in spreadsheets or accounting software - Responsible for the BrightspotMRKT 2023 event as a brand representative

- Responsible for generating and acquiring high value sellers to join and start selling on Shopee - Generate needful content depending on the needs of the sellers - Responsible for managing relationship with sellers after acquisition including supporting the onboarding process for these sellers - Provide market insights from seller's' perspective, including understanding products, sellers, market & competitor dynamics - Understand seller's business requirements and support them with inbound resources accordingly

- Collecting information through telesurvey from existing partners to help improve Mapan’s App performance - Promoting Mapan’s exclusive programs (lending, paying mechanism, logistics)

- Conducting research related to lifestyle to find interesting topics - Writing articles related to the specified topic - Uploading the articles to the provided blog Achieving the title as Best Content Writer Intern of the month through my accomplishment of being able to consistently produce 40 articles in a month

- Involving in a market research project conducted by TRANS 7 - Conducting survey and in-depth interview regarding the habit of watching television