Gajendra Kumar

● Administer the Okta identity platform, managing [X] SSO/SAML/OIDC/SCIM app integrations and MFA policies for a user base of approximately [X] employees. ● Manage the macOS fleet end-to-end through Jamf Pro (approx. [X] devices), including zero-touch deployment via Apple Business Manager and Smart Group-based scoping. ● Deliver L2-level support for Microsoft 365, OneDrive, and SharePoint, resolving approximately [X] escalations per month from first-line support. ● Deploy and manage enterprise applications (including SAS and Phoenix) via Microsoft Intune, partnering with application managers on testing and rollout. ● Evaluate, test, and certify new hardware models against SOE standards prior to business-wide rollout; author [X]+ technical Knowledge Base articles published via Atlassian Confluence. ● Manage full hardware lifecycle from procurement through decommissioning, coordinating with Service Desk and third-party vendors on day-to-day operations.

Certara Germany

● Led the imaging and migration workstream for 25,000+ Windows 7 devices upgraded to Windows 10 across the client environment. ● Built and maintained Task Sequences for WIM image capture, deployment, and OS upgrades, incorporating applications, scripts, and driver packages. ● Managed the complete hardware lifecycle — receiving, labelling, staging, assigning, and delivering devices to end users. ● Created and certified hardware-specific driver packages; maintained monthly Office 365 patch compliance. ● Managed PXE-based image deployment through Microsoft Endpoint Configuration Manager (MECM).

Hemmersbach — Client: Alstom Group GmbH

● Customized standard OS images to meet client-specific requirements; maintained endpoint currency via regular driver and BIOS updates. ● Diagnosed and resolved IBM BigFix relay communication and infrastructure health issues. ● Monitored daily health-check dashboards and relay status; identified and deployed new relay points based on site coverage needs.

NTT DATA — Client: Bombardier Transportation GmbH

● Configured and administered BigFix (IEM) OSD servers; built application packages for enterprise-wide deployment. ● Led OS build and imaging activities, including requirements gathering and Task Sequence creation for online and offline deployments. ● Planned and scheduled monthly Microsoft security patch releases.

HCL Technologies

● Administered multiple SCCM primary and secondary sites, including server and role configuration in new domains. ● Managed client installation methods and troubleshooting; supported remote site engineers with SCCM client deployment. ● Delivered software update and distribution management via SCCM 2007.

IIPM Ltd.

● Provided desktop support including Outlook configuration, Active Directory basics, password resets, and domain-join troubleshooting. ● Supported monitoring tool administration (CC Pulse) and desktop sharing tools.

Progressive Infovision Ltd.

Diploma in MCSE

HCL Career Development Centre, Noida

Microsoft Certified Professional (MCP)

Microsoft