Godwin Oriaku

Godwin Oriaku

ONLINE CUSTOMER SERVICE AGENT

Owerri, Nigeria

#OpenToWork

About

Dedicated customer-focused professional with over 15 years of experience in customer relations, administration, leadership, and problem-solving. Skilled at communicating effectively, resolving customer concerns, maintaining accurate records, and working in fast-paced environments. Seeking an Online Customer Service Agent position where exceptional communication, empathy, and organizational skills will contribute to outstanding customer experiences.

Experience

Financial Secretary

Omenwanne Age Grade

Jan 2022 – Present

• Managed financial records, prepared reports, and communicated with members.

Financial RecordsReport WritingCommunication
Grace Youth Fellowship

Youth President

Grace Youth Fellowship

Jan 2012 – Jan 2020

• Led teams, resolved issues, coordinated activities, and communicated with diverse groups.

LeadershipIssue ResolutionCoordination

Utility Staff

Sundry Foods Nigeria Ltd (Kilimanjaro)

Jan 2012 – Jan 2013

• Delivered quality customer service in a fast-paced environment. • Worked collaboratively to ensure customer satisfaction.

Customer ServiceCollaborationQuality Assurance

Sales Representative

Benclar Water

Jan 2005 – Jan 2010

• Assisted customers with product enquiries and purchases. • Built strong customer relationships and consistently achieved sales targets. • Maintained accurate sales records.

Customer ServiceSalesRecord Keeping

Education

Federal Polytechnic Nekede

Federal Polytechnic Nekede

HND · Business Administration & Management

2017
Federal Polytechnic Nekede

Federal Polytechnic Nekede

OND · Business Administration & Management

2012

Skills

Team CollaborationTime ManagementReport WritingMicrosoft ExcelMicrosoft WordData EntryProblem SolvingConflict ResolutionTelephone EtiquetteChat SupportEmail SupportCustomer Service

Languages

English (Professional working proficiency)