Gerlyne Louis Jacques

➢ Manage daily administrative and business office operations, ensuring accurate and timely processing of student financial transactions and records. ➢ Process payments, deposits, refunds, and account adjustments while maintaining accurate documentation and adhering to established procedures. ➢ Reconcile daily transactions, including payment settlements, bank deposits, and financial reports, and investigate discrepancies as needed. ➢ Maintain and update student accounts and records using internal systems, ensuring information is accurate and properly documented. ➢ Provide professional customer service and assistance to students regarding payments, account questions, financial documentation, and office procedures. ➢ Prepare, organize, scan, and maintain confidential student and financial documents while ensuring proper indexing and record retention. ➢ Collaborate with campus departments and other Lincoln Tech locations to resolve account discrepancies, obtain documentation, and ensure accurate financial reporting. ➢ Handle sensitive financial and student information with a high level of confidentiality, accuracy, and attention to detail. ➢ Assist with general office administration, including correspondence, filing, data entry, reporting, and departmental support.

➢ Accurately enter, update, and maintain high volumes of customer and account information across multiple computer systems and databases, ensuring data integrity and accuracy. ➢ Process and maintain customer records, service information, orders, billing details, and account updates in accordance with established procedures and data-entry standards. ➢ Enter and process new customer orders received through Medicaid and Medicare, ensuring required information is complete and accurately documented for order fulfillment. ➢ Create customer invoices and process Electronic Funds Transfer (EFT) payments through Sedona, ensuring accurate billing and payment application. ➢ Review customer accounts and apply appropriate charges for unreturned equipment, new services, replacement devices, and other applicable fees. ➢ Process Medicaid and Medicare termination notifications and prepare correspondence for customers regarding changes or termination of services. ➢ Work closely with the fulfillment warehouse to coordinate the processing, preparation, and shipment of new orders and replacement devices. ➢ Review replacement requests, verify customer and order information, and coordinate with internal departments to ensure accurate and timely fulfillment. ➢ Scan, organize, and maintain electronic documentation and records while ensuring information is properly entered, indexed, and accessible within company systems

➢ Work directly with multiple Pharmacists, Health Professionals, and patients alike that require me to maintain a professional composure ➢ Liaison between the public and pharmacists, helping set up consultations and recommendations through fax and phone ➢ Provides experience with cash handling, retail environment, and data entry ➢ Requires attention to details, teamwork, good numeracy skills, and computer competencies