About
Hello! I'm Giulia, and I specialize in translation services with a strong background in customer service and cold calling. Fluent in Italian, English, Dutch, and Spanish, I have honed my skills through diverse cultural experiences.
Translation Expertise: With a focus on accuracy and timely delivery, I guarantee precise translations across multiple languages. My proficiency extends to various fields, from business documents to creative content.
Sales and Marketing Experience: As a former Sales Manager at a Destination Management Company (DMC), I excelled in building and nurturing client relationships. My approach is not just about sales, but about creating lasting partnerships through innovative strategies.
Digital Marketing Skills: In my role as a Marketing Manager for Diving Vision, I managed all aspects of web development and social media presence. This included creating and maintaining the diving center's website and Facebook page, driving engagement and visibility.
Customer Service and Cold Calling: I have also successfully worked on Upwork projects focused on customer service and cold calling. This experience has strengthened my communication skills and ability to engage with clients effectively.
Why Choose Me:
• Fluent in Italian, English, Dutch, and Spanish
• Proven track record in sales, marketing, and customer service
• Expertise in web development, social media management, and translation
• Diligent with deadlines and committed to delivering top-quality work
Let's Connect: I am eager to discuss how my skills can benefit your project or company. Please don't hesitate to reach out, and I'll be happy to provide more details on my experience and motivation.
Thank you for considering my profile. I look forward to the opportunity to work together!
What I'm looking for
I’m looking for remote opportunities in translation, multilingual customer service, and AI language projects. I’m a native Italian speaker, fluent in English, Dutch, and Spanish, with extensive experience in international communication, translation, and AI-related linguistic and educational projects. I’m open to both freelance and long-term opportunities.
Experience
Customer Service & Sales Specialist
Ricambi tapis roulant
Sep 2019 – Present
Provided customer service and managed online sales of spare parts for fitness equipment. Handled invoicing for technicians working with the company and coordinated warranty repairs and after-sales assistance for the Spanish brand BH. Liaised with customers, technicians and suppliers to ensure efficient resolution of service and warranty requests.
Customer ServiceAfter-Sales SupportWarranty ManagementCustomer Relationship ManOnline Sales
Content Writer
Padi Travel
Apr 2015 – Jun 2020
Worked remotely as a Content Writer for PADI Travel, creating engaging descriptions of scuba diving liveaboard itineraries and destinations. Developed compelling online content highlighting the unique experiences and attractions of each route to inspire travelers and promote diving holidays.
Content WritingDestination MarketingScuba Diving / Travel IndEditing & ProofreadingCopywriting
Content Writer & Office Coordinator
Diving Vision
May 2014 – Mar 2015
Created and managed website content for a diving center in Sharm El Sheikh, promoting diving activities, services and destinations. Supported the setup and organization of a new office, coordinating operational and administrative activities for its opening.
Content WritingCopywritingWebsite ContentProject CoordinationOffice Administration
Sales Manager
DCI Amsterdam
May 2007 – Oct 2013
Managed group, incentive and congress bookings, including hotel, restaurant, guide and coach reservations. Prepared offers, contracts and agreements, coordinated with internal departments, and monitored bookings and sales. Developed sales strategies, targets and marketing materials, and represented the company at international trade fairs and sales missions.
Sales Manager
Keytours Amsterdam
Dec 1997 – Apr 2007
Managed group, incentive and congress bookings, including hotel, restaurant, guide and coach reservations. Prepared offers, contracts and agreements, coordinated with internal departments, and monitored bookings and sales. Developed sales strategies, targets and marketing materials, and represented the company at international trade fairs and sales missions
Sales ManagementBusiness DevelopmentContract ManagementEvent ManagementGroup & Incentive Travel
Education
University of Naples "L'Orientale"
Bachelor's degree · Eastern Languages and Civilisations
1989 – 1993
Skills
Content ReviewLinguistic EvaluationAI TrainingMultilingual ComunicationProofreadingCustomer SupportCustomer ServiceTranslation
Languages
Italian (Native or bilingual proficiency)Dutch (Native or bilingual proficiency)English (Full professional proficiency)Spanish (Limited working proficiency)Arabic (Limited working proficiency)