Glaiza Ann Reyes

• Provided high-level administrative and operational support to the CEO, including calendar coordination, report management, presentation preparation, and day-to-day executive assistance. • Conducted outbound prospecting and communicated with company heads, CEOs, and senior executives to introduce consultancy services. • Managed professional communication with prospective clients and decision-makers. • Created and managed outbound and nurture email campaigns designed to engage prospects and support sales objectives. • Built professional relationships with prospects through consistent follow-up and personalized communication. • Adapted communication strategies based on the needs, concerns, and responses of potential clients.

• Served as a primary customer-facing representative for a health and fitness brand, providing real-time support and assistance to customers. • Handled customer inquiries, concerns, and product-related questions through chat and social media platforms. • Provided personalized product recommendations based on customer needs and concerns. • Used communication and persuasion skills to guide customers toward appropriate products and purchasing decisions. • Maintained a positive customer experience while following brand standards and messaging. • Managed client social media accounts and responded to customer interactions professionally and promptly.

• Coordinated programs, activities, and projects while communicating with students, parents, employees, and school administrators. • Handled concerns and inquiries professionally while working toward appropriate and practical resolutions. • Managed multiple responsibilities and maintained accurate records and documentation. • Worked independently while coordinating with different stakeholders to ensure smooth operations. • Developed strong communication, problem-solving, and conflict-resolution skills through regular interaction with students, parents, and employees.

• Handled customer inquiries and concerns by providing timely, professional, and effective assistance. • Presented and promoted products and services to both existing and prospective customers. • Identified customer needs and provided suitable recommendations. • Used sales and communication skills to help customers make informed purchasing decisions. • Maintained a positive customer experience while supporting sales and customer satisfaction goals.

• Communicated with prospective clients to understand their needs and schedule appropriate consultations. • Handled conversations professionally and addressed questions before scheduling appointments. • Maintained accurate appointment information and coordinated effectively with the sales team.

• Handled inbound and outbound customer calls while identifying potential sales opportunities. • Generated leads and followed up with prospects through phone and email communication. • Conducted telemarketing and upselling activities based on customer needs. • Built rapport with prospects and guided conversations toward potential solutions and sales opportunities. • Maintained consistent follow-up with leads to support customer conversion and business growth.

• Provided customer support through phone and email. • Handled customer concerns and inquiries promptly and professionally. • Worked within established procedures and service standards to ensure quality customer support. • Maintained professionalism and accuracy when assisting customers with account-related concerns.

• Provided administrative and clerical support to the Guidance Counselor. • Managed schedules, prepared reports, and handled correspondence. • Served as a point of contact between the office, staff, and other stakeholders. • Maintained organization and professionalism while managing multiple administrative responsibilities.