About
Methodical and highly disciplined Operations Specialist with over 12 years of experience managing records accuracy and verifying high-volume operational documentation.
Proven ability to operate autonomously, cross-reference complex workflows against tracking rules, and systematically isolate data processing errors.
A natural problem-solver and former business owner who excels at executing repetitive, detail-oriented tasks with zero supervision.
Currently building fundamental computer science logic via coursework to transition practical operational knowledge into back-office data quality support.
Experience
Operations Manager & Owner
PakMail Franchise
Jul 2022 – May 2026
● Audited daily entries, transaction registers, and shipping logs for an independent storefront logistics operation.
● Cross-referenced complex carrier billing statements against internal registers to isolate financial discrepancies and correct records.
● Verified that client files remained orderly, updated, and systematically categorized to ensure smooth business tracking.
● Maintained secure, confidential paper and electronic business records for corporate clients with complete accuracy.
AuditingLogisticsRecords Management
Supervisor
United States Postal Service (USPS)
Jan 2015 – Dec 2022
● Tracked shifting mail distribution patterns to identify operational bottlenecks and floor processing delays.
● Checked daily delivery timetables, employee log sheets, and dispatch logs for complete accuracy prior to administrative submission.
● Drafted objective, straightforward shift summaries and descriptive error reports for regional leadership.
● Enforced rigid federal compliance structures, ensuring all operational workflows met strict agency quality criteria.
Mail DistributionComplianceReporting
Workforce Development Intern
Massachusetts Rehabilitation Commission
Jan 2016 – Dec 2016
● Performed regular file verification across state client registries to identify duplicate, stale, or misformatted records.
● Organized and routed urgent information requests across separate departments to keep processing queues moving efficiently.
● Handled sensitive consumer background data with absolute confidentiality and strict adherence to state privacy policies.
File VerificationData PrivacyInformation Routing
Education
Harvard University (via edX)
Introduction to Programming with Python
Online University Profile
Business Administration & Management
2012 – 2014
Skills
customer serviceAuditingInformation Integrity
Languages
English (Professional working proficiency)
