Gourav Sharma

• Direct end-to-end IT operations, infrastructure planning, service delivery, and technology governance for a multi- location business, aligning priorities with growth, security, continuity, and customer requirements. • Own IT budgeting, expenditure reporting, procurement, licensing, vendor evaluation, contract negotiation, and service-performance reviews to improve cost control, accountability, and service quality. • Lead Business Analysts and Engineers; set priorities, facilitate requirements workshops, manage escalations and root-cause analysis, and coordinate delivery with Development, QA, Operations, and business teams. • Govern enterprise collaboration, identity, access, and productivity services for 500+ users while overseeing Tier 2/3 service delivery, escalations, availability, user lifecycle, licensing, and adoption for 100+ corporate users. • Program-managed IT setup and operational readiness for 35+ locations, coordinating requirements, vendors, timelines, risks, commissioning, handover, and post-launch support. • Established IT policies, SOPs, access governance, data-protection controls, backup and retention practices, incident records, risk registers, and corrective-action processes supporting 300+ users. • Coordinated third-party information-security audits, evidence submission, control validation, observation closure, and VAPT remediation with management, clients, auditors, and service providers. • Led enterprise migration and upgrade initiatives, including the transition from on-premises Exchange to Microsoft 365 with minimal disruption; also governed Zoho administration and supported sensor-based safety solutions for older adults. • As an early-stage leadership team member, additionally managed HR, Administration, and Finance operations for approximately three years, demonstrating broad rganizational ownership beyond IT.

• Led planning and execution of GPON network layouts, cabling routes, load estimation, flow calculations, earthing design, and technology commissioning for new site openings. • Planned and delivered Wi-Fi, CCTV, panic systems, access control, passive cabling, and associated IT equipment installation, testing, and commissioning. • Gathered business and user requirements, conducted impact analysis, and prepared system requirement documents, BRDs, use cases, manuals, and training materials. • Managed fiber and wireless networks, Windows Server 2012/2016 environments, database backups, and server- room / data-center infrastructure planning. • Developed IT SOPs and policies, supported IT audits, managed Office 365 provisioning and policies, and maintained domain services. • Coordinated IT design and execution among the design office, contractors, and subcontractors; tracked site progress and certified monthly contractor invoices. • Led IT engineers and a site supervisor and provided remote server support to three Max Antara locations. • Administered rack-mounted server platforms, Active Directory, DHCP, DNS, NFS, Azure AD Connect, Conditional Access, SSPR, sign-in and audit logs, ADFS, certificates, backup, disaster recovery, and business continuity activities.

• Managed day-to-day IT operations and service delivery in a healthcare environment, focusing on availability, user support, operational continuity, information protection, and timely incident resolution. • Implemented and administered Cyberoam firewall, online backup schedules, server and network improvements, and data-center operations. • Owned asset management, IMAC processes, hardware/software controls, backup operations, infrastructure improvements, and data-centre coordination. • Troubleshot network, server, and end-user issues; monitored CPU, memory, swap, logs, and scheduled jobs to maintain system performance and availability. • Configured Apache, SMTP, NFS, Telnet, and FTP services and supported remote administration through PuTTY. • Worked with hospital stakeholders and vendors to prioritise issues, strengthen operational controls, and maintain dependable technology services for clinical and administrative teams.

• Progressed through client-facing infrastructure and support assignments for Times Internet Limited, NIIT, Max Healthcare, and Solution International Marketing Services. • Built a strong foundation in enterprise operations, customer service, incident management, infrastructure support, and stakeholder communication across varied business environments.

Rashtrapati Scout and Guide Award

Rashtrapati

Microsoft Certified Professional (MCP)

Microsoft