About
I am a strategic customer success, business development, and account management specialist with over 15 years of experience managing high value enterprise client relationships and driving measurable business outcomes. Most recently, I served as Director of Business Development at Wake Technology Services Inc. from 2013 to 2026, leading post-sales client success and business growth initiatives.
My work spans consultative engagements with CISOs and CIOs, IT infrastructure and security solutions, and managing large recurring revenue portfolios. I have maintained a 97% client retention rate and managed $3,500,000 in monthly recurring revenue. I utilize skills in enterprise account management, vendor management, and strategic system optimization to deliver client-focused results and foster business growth.
What I'm looking for
I’m looking for a role in account management, customer success or sales operations.
Experience
● Launched Truform, a time-efficient health framework tailored for busy parents seeking realistic training, nutrition, and recovery systems.
● Followed a customer first approach, architected 0-1 client acquisition, onboarding, and digital content strategies.
June 2024 – July 2026
● Cared for my 3 children until they were school age
● Developed emotional intelligence, soft skills, time management and guidance as a primary caregiver with minimal external support.
Client acquisitionDigital contentTime management
Director of Business Development
Wake Technology Services Inc.
Jun 2013 – Jul 2026
● Consultative approach with CISOs and CIOs to discover their business challenges and deliver optimal results for IT infrastructure and security
● Started and grew an IT managed services line of business
● Collaborated with executive leadership to align business goals with customer growth, ensuring technical implementations met high-value system design standards
● Served as primary point of contract for post-sales planning, implementation, vendor management, and client success
● Maintained a 97% client retention rate by focusing on the client’s needs and managing vendors effectively.
● Created major alliances with partner organizations and collaborated with executive leadership to align business goals with customer growth
● Guided the business development strategy to acquire new logo clients and foster high-quality product portfolios
IT infrastructureSecurityVendor management
Major Account Manager
Windstream Communications
Mar 2012 – Jun 2013
● Primary point of contact for enterprise clients (DuPont, University of Delaware, etc.). Consulted with technology leadership in these organizations to understand their IT infrastructure and security needs.
● Facilitated daily customer service requests from start to finish ensuring client satisfaction
● Served as the primary point of contact for post-sales implementation. Ensured client delivery and product expectations were delivered.
● Maintained and managed a $3,500,000 monthly recurring revenue portfolio while nurturing client relationships.
● Reached 137% of quota in new business and maintained a 96% client retention rate.
● Exceeded monthly new business quota through consultative approach to understanding the client’s business and how to utilize technology offerings to optimize their profitability.
Customer serviceIT infrastructureSecurity
Marketing Team Lead
Line Systems Inc
Jun 2008 – Mar 2012
● Spoke with existing customers daily to understand their account needs.
● Generated over $2M in monthly recurring lead conversions through outbound lead generation and retention efforts.
● Managed and trained a team of sales development representatives to achieve 10x growth of all sales metrics over three years.
● Created approximately $120,000 in new monthly recurring revenue and helped increase sales profitability by 17%.
Lead generationSales managementRevenue growth
Education
West Chester University of Pennsylvania
Bachelor of Arts · Geography
2007
National Outdoor Leadership School
Expedition Leadership
2006
University of Utah
Leadership
2006
Certifications
ACE Certified Personal Trainer
American Council on Exercise
2025 – No expiry
Google Cybersecurity Certification
Google
2024 – No expiry
Skills
Sales operationsCustomer growthVendor managementEmotional intelligenceLogisticsTime managementTeam leadershipLead generationRelational networkingHigh-value systems designSalesCustomer successPost-sale coordinationAccount troubleshooting
Languages
English (Native or bilingual proficiency)
